If you're into online shopping (who isn't these days?), chances are you've crossed paths with Yotpo. We're all about eCommerce retention—helping brands of every size turn one-time shoppers into lifelong customers. 

Think loyalty programs, SMS and email marketing, subscriptions, and reviews—it's what we do best. Plus, we've got more tricks up our sleeve.

With teams spread across the globe—from the US and Canada to the UK, Israel, Bulgaria, and Australia—we're growing fast. Our main mission? Delivering cutting-edge technology that sets new standards in the industry.

Sounds exciting? Then read on, because we’re looking for curious professional talents to be a part of building the future of the e-commerce industry.

As Yotpo’s Manager, Implementation Team, you will establish partnerships with our clients based on value and ROI. These partnerships are created by securing long-lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services.

You will:

• Manage day-to-day performance of a team of 5-8 Implementation Managers with the goal of driving continuous improvement and long-term success for our customers.
• Develop team members through daily coaching, team meetings, and 1:1s.
• Build a creative, can-do culture with a passion for providing an exceptional customer experience.
• Be the point of escalation for all communications with customers.
• Develop repeatable frameworks and processes to help scale the new customer onboarding function companywide.
• Create and track the team’s quality performance metrics, using the data to bring solutions to CS leadership on a regular basis.
• Collaborate cross-functionally with sales, CS, Solutions Engineering, and Product and actively identify roadblocks and solutions.

About you:

• 2+ years of successful managing high-performing Customer Success or Account Management teams.
• Experience in working with eCommerce and other website platforms, content management systems, and responsive websites.
• Ability to operate effectively in an ambiguous and fast-paced environment.
• Strong analytical skills and a consultative approach to problem-solving.
• Passion for technology and a deep curiosity about how things work.
• Expertise in presenting concepts and vision to senior teams and influencing their strategic thinking.
• Excellent technical, written, communication, and presentation skills.
• Previous experience working with Salesforce is a plus.
• Bachelor’s degree or equivalent experience.

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo CA:

• Company sponsored RRSP matching.
• 100% coverage of additional benefits programme.
• Equity in options.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are working in a flexible hybrid model, typically in office three days per week.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color,  gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer,  a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

#LI-Hybrid