Job Description:

Factor_ a brand of HelloFresh is looking for a Manager, Product Insights.  As the Manager of Product Insights you will support the strategy and analytic needs of our organization.  Core responsibilities include recurring, responsive, and proactive data analytics to support strategic decision-making (primarily through spreadsheets, visualizations, and dashboards), as well as reporting on key business initiatives and metrics.  You will support the cross-functional teams that manage Factor’s meals and add-ons, solving challenging problems with Customer, Product, Operational, and Financial data to derive actionable insights and communicate them to business leaders in a clear and concise manner.  You are comfortable supporting the needs of multiple stakeholders and balancing multiple projects simultaneously.  This role will afford you broad exposure to a high-growth, industry-leading, ready-to-eat meal subscription business and the opportunity to directly influence the company’s strategy, decision-making, and performance.

A successful candidate will contribute individually and also assume management responsibilities over 1-2 direct reports.  The individual will take end-to-end ownership of assigned projects; develop a deep knowledge of key data sets in order to identify trends, themes, issues, and opportunities; derive actionable insights on business drivers and recommendations to optimize Factor_’s physical product offerings; and work with cross-functional teams to understand analytic needs and fulfill them in a timely manner so as to enable our team to move with speed.  This individual should be comfortable translating data into a clear story and presenting findings to external and internal stakeholders of all levels.  The role requires directly conducting spreadsheet analytics and modeling, as well as collaboration with technical team members to source custom data sets when not readily available.  This individual will be part of a small but mighty Insights team and should have a ‘roll up your sleeves’ approach, as well as the capacity to operate independently with limited guidance.

You will...

• Support business strategy with data and insights in order to drive action and quantifiable business outcomes
• Develop, optimize, and disseminate recurring reporting on the performance of Factor_’s physical product offerings
• Identify key themes from customers’ weekly ratings submissions in order to derive and present recommendations to Factor_’s Menu Planning, Culinary, Procurement, and Operations teams
• Support as directed recurring bi-monthly meetings with Factor_’s leadership on physical product offerings through insights and business recommendations
• Fulfill analytic and insights requests from multiple stakeholders in a timely and responsive manner, ensuring the validation and integrity of the underlying data and tailoring of deliverables and communication to the requesters' needs
• Champion the customer experience through excellent storytelling and presentations
• Develop an working understanding of Factor_’s data infrastructure and systems in order to request necessary data extraction for ad hoc analytics and improve reporting
• Manage 1-2 direct reports across the above responsibilities

You are...

• Data-driven - You can organize, explore, and synthesize data into actionable insights through data visualization and storytelling in order to inform decision-making
• Detail-oriented - You possess strong organizational skills and demonstrate a methodical approach to your work
• A critical thinker - You use logic to identify opportunities, evaluate alternatives, and present critical information to solve complex problems
• Accountable - You have a demonstrated ability to meet deadlines and complete deliverables on time
• Collaborative - You are prepared to work collaboratively across teams and functions
• An excellent communicator - You can explain complex (even technical) information to a variety of audiences
• Self-Starter - You are comfortable with ambiguity and can operate independently with limited guidance in order to deliver desired results
• Agile - You thrive in fast-paced, dynamic environments and are comfortable working autonomously

At a minimum, you have...

• An undergraduate degree in Business Administration, Economics, Finance, Mathematics, Statistics, or other relevant areas of study
• 5+ years of relevant work experience in an analytics or insights function
• Demonstrated ability to leverage data and visualizations to drive business outcomes
• Capacity to translate stakeholders’ business needs into actionable analytic projects
• Passion for deriving clear insights and recommendations paired with business context to drive action
• Fluent in Google Suite (especially Sheets) and/or Microsoft Office (especially Excel) applications
• A working understanding of relational database structures
• Basic to intermediate SQL proficiency and/or Tableau user experience a plus 
• Bonus:  Experience in CPG, D2C, FoodTech, and/or Retail companies

Location & Team Structure...

• This role reports to the Senior Manager, Product Insights within the Factor_ Product Strategy & Innovation team
• The role will be based in Boulder, CO or Chicago, IL

Boulder, CO Comp Range: $108,800-$136,000