About Us:  

LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.

We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. 

This position is located in Austin, TX. Our Austin team is based downtown in the San Jacinto Center, overlooking the scenic Lady Bird Lake. We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.  

LogicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LogicMonitor is disrupting the hybrid cloud monitoring market by changing the way businesses use disparate sources of data. We are already a leader in this space – and we started by solving the hardest, most complicated problem first. With roots in the IT Infrastructure Monitoring space, we have carved out excellent product-market fit in hybrid cloud monitoring. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. As we enter this next phase of growth, we are in search of a Manager, Professional Services North America. 

As the Manager, Professional Services North America, you will guide the Architecture and Engineering Services teams in scoping, delivering, and training on LogicMonitor products and services. Your mission is to ensure successful customer deployment by implementing best practices that align with the industry's highest standards for SaaS deployment. Take the lead in developing metrics-based, innovative approaches to consistently enhance and deliver LogicMonitor's most advanced and intricate technical solutions.

Here's a closer look at this key role:

• Execute performance objectives and define professional development opportunities for the Architecture and Engineering Services team.
• Manage and share team metrics providing visibility into team activity, productivity, and efficiency.
• Provide day-to-day management, leadership, and oversight of personnel.  
• Provide guidance and direction, plan quarterly performance objectives, ensure adequate staffing, manage personnel issues and performance.
• Gather feedback around Product and Tech Ops.
• Work with the Project Management and Customer Success teams as a critical stakeholder for customer onboarding and deployment planning.
• Work with the Technical Support team to provide training and advanced troubleshooting.
• Dedicate ample time with LM customers, prospects, and the industry to remain closely aware of customer problems and industry trends relating to software deployment.
• Participate and contribute as a member of the Professional Services Management Team.

• 5+ years experience working in Professional Services, IT Operations or Software Development.
• Experience in scripting and software development workflows.
• Working knowledge of GiT, Python, Groovy/Java, or PowerShell.
• Understanding of Windows and/or Linux Server Application Administration, Cloud platforms, and IT infrastructure platforms.
• Ability to manage staffing across geographically distributed offices.
• Certification is a plus: AWS Certified Solutions Architect, AWS Certified Developer, VMware VCP, CCNA or MCSA or equivalent

Benefits:

At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!

Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.

For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 02/19/2024

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LogicMonitor believes in pay transparency, so we provide the base salary ranges for all of our jobs in the United States. Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills, and qualifications. As part of our holistic compensation philosophy, LogicMonitor also offers many competitive elements in our total compensation package for US employees, such as bonus or commission compensation in addition to the base pay, an equity program for all full time employees, 401K matching, and other rewards.