We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity:

As our Manager, SMB, you'll be managing a full-cycle, outgoing, organized, and high performing sales team.  You'll coach the team and consistently demonstrate best-practice throughout the sales process.

Your team of 6-8 SMB Account Executives will carry a quota of up to $2m (depending on headcount) and you'll need to mentor and coach, on a team and individual level to ensure quotas are achieved and exceeded!  Our SMB team are talking to some of the coolest startups which are disrupting all industries and who need testing throughout their entire development process.  It's a fast-paced and entrepreneurial environment so you'll need to be adaptable, great at tactical execution, driven and a quick learner.

Other responsibilities include:

• Passionately evangelize remote user research & testing to startups
• Manage full sales-cycle in a consultative manner, including contract negotiations
• Effectively forecast the teams numbers
• Prioritize opportunities and manage your time & resources appropriately
• Coach team members and accept coaching whenever it is given

What We’re Looking For:

• You'll need experience managing a sales team with a start-up or SMB focus, preferably with SaaS experience
• You'll have a track record of hitting and exceeding $1-2m quotas
• You'll have sold to start ups and understand the product testing process
• You'll need an entrepreneurial mindset and able to thrive in a startup environment which moves quickly, thinks strategically and is good at tactical execution
• You'll have the ability to multi-task, prioritize and manage time effectively

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.