See yourself at Twilio

Join the team as our next Manager, Software Engineering on Twilio’s Segment product team.

Why we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to lead a team of engineers within the Developer Platform group. You will help shape the culture of the team and the company by owning the front door of the platform, implemented using the open source developer portal Backstage.   

Our Developer Platform Engineer teams focus on our ability to build and deploy at scale, to create best practices across our engineering organization for security, compliance, and enable our highly autonomous engineering teams to execute safely with the latest technologies.

If you are technically adept and also passionate about development of highly technical teams focused on high scale, large technology and infrastructure challenges, and engineering productivity, this is the role for you!

Responsibilities

In this role, you’ll:

• Drive adoption of our internal platform by creating path-of-least-resistance workflows in Backstage.
• Act a product manager for a portion of the platform to drive adoption.
• Manage organizational change through metrics.
• Perform quarterly developer survey using DX, use survey-based insights to build roadmaps.
• Give engineers the tools, confidence, and motivation to make decisions autonomously that lead to their personal and professional success.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

 

Required:

• Experience managing a healthy and high-performing engineering team, both technically and as a people manager. 
• You understand the importance of laying out context for the team instead of prescribing solutions. 
• Lead team(s) on large-scale projects with technical deep-dives into code.
• Strong execution mindset with a vision to enable adoption of the platform
• Demonstrably effective communicator — in spoken and written forms.
• Comfortable establishing a year long roadmap based on data and user input, and setting quarterly goals using objectives and key results 

Desired:

• Familiarity with Node/TypeScript ecosystem
• Experience building an internal developer platform
• Building high-performance teams in a remote-only environment

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $160,080.00 - $200,100.00.
• Based in New York, Washington State or California (outside the San Francisco Bay Area): $169,520.00 - $211,900.00.
• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.