Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you.

Okta is seeking management leadership to lead a group of admin and developer documentation writers and doc tool engineers. You will report to the Senior Documentation Manager and be responsible for not only managing a team of writers and developers, but also contributing to the strategy, direction and communication of the Information Development team with a mission to produce high quality content. 

You will be responsible for ensuring close partnerships with Product Management and our Developer Content Strategy teams. Our product portfolios and engineering organization continue to grow at a rapid rate, and we need the right leadership to help us scale and define the right strategy to take our documentation to the next level! This role is open to residents of Canada. If you are someone who is interested in making a difference, this is the place for you!

 Job Duties and Responsibilities:

• Work with the Senior Manager, Product Managers and Developer Success to drive the long-term strategy and planning for product documentation in collaboration with other engineering and product teams. 
• Define and plan content projects, set targets, and measure success and effectiveness of deliverables leveraging Agile methodology.
• Leverage resources, expertise, and knowledge across multiple projects to ensure attainment of project deliverables from project start to completion.
• Lead by example and set clear expectations and create a positive work environment that ensures a positive, respectful team environment, fostering collaboration and development.
• Mentor, guide, train and manage a team of talented & motivated professionals skilled in the art of technical writing, documentation site design. We have development offices in San Francisco, Bellevue, Toronto, and Bangalore. You will be managing writers spread across North America and doc tool developers in India.
• Interface with QA, Product Management, Technical Support, and Technical Operations.

Minimum REQUIRED Knowledge, Skills, and Abilities:

• 10+ years of technical documentation experience in admin/end user, developer, and API documentation.
• 5+ years directly leading and managing technical writers developing software documentation in a scrum environment.
• Experience with MadCap Flare, Acrolinx, VSCode, GitHub, Jira, Confluence
• Experience writing for APIs, SDKs, and embedded systems.
• Exceptional communication skills, in writing and verbally, whether in small group discussions, large-scale presentations, or with executives.
• Exceptional collaboration, partnership, presentation, and influencing skills.
• Ability to effectively manage a remote and/or geographically dispersed team.
• Proven track record in performance management and career development of individual contributors.

Preferred Qualifications 

• Experience in a technology company.
• Hands-on experience with markdown and DITA.

Education and Training:

Bachelor's degree in English, Communication, Technical and/or Professional Writing, Library & Information Science, Management, related degree or equivalent professional experience.

What you can look forward to as an Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.