At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

  Manager, Technology Consultant (CX)

Why We Have This Role

At Qualtrics, our Technology Consulting Team is the heartbeat of our organization. We are instrumental in ensuring our clients derive maximum value from our products and services, from the initial onboarding to training, technology setup, and systems integration. As trusted advisors, we comprehend our clients' objectives and provide innovative solutions to address their challenges. Our attentive listening fosters innovation within Qualtrics, driving improvements in operations and product enhancements.

As a Technology Consulting Manager within the Delivery team, you will combine your passion for leading teams and engaging customers, with your ability to solve complex technical and business problems.  Working closely with members of the Qualtrics Experience Management (XM) Services leadership team, you will help build our Implementation organization by designing and establishing new processes, tools and policies, and improving team effectiveness to ensure the team scales efficiently as the company continues to grow.  Concurrently, you will be tasked with growing and managing a team of Technology Consultants to ensure our solutions are delivered to world-class standards. If you have 6-10 years of solution delivery experience, have led teams for 4-8 years, managed diverse technical and business stakeholders, excel in communication and problem-solving, and aspire to contribute to a rapidly growing tech company, Qualtrics could be the ideal place for you.

How You’ll Find Success

• Lead a team of Technology Consultants (TCs) to effectively deliver Qualtrics solutions across customer projects
• Provide coaching, mentorship, and actionable feedback to guide career development
• Collaborate with the full Customer Experience Delivery business to support operations and drive business outcomes in Chicago and beyond

 How You’ll Grow

• Leadership Development: Opportunity for leadership development.
• Skill Enhancement: Opportunities to enhance skills in solution delivery, team leadership, and stakeholder management.
• Career Advancement: Potential for career advancement within a rapidly growing tech company.

Things You’ll Do

• Oversee customer projects
• Client and Partner Engagement: Build relationships with key clients and partners.
• Project Portfolio Oversight: Oversee the delivery of diverse projects.
• Cross-functional collaboration: Work with leaders across functions to develop and execute multidisciplinary solutions and improve the customer experience.
• Product Knowledge: Maintain an expert knowledge of Qualtrics products.
• Sales Support: Contribute to sales processes, including identifying client requirements, scoping discussions, and RFP response preparation
• Lead and manage people
• Team Leadership: Lead a high-performing team to deliver Qualtrics solutions effectively.
• Effective Coaching: Provide coaching and mentorship to guide career development.
• Performance Assessment: Accurately evaluate team members' performance and provide actionable feedback.
• Communication: Communicate the team's impact and results to stakeholders.
• Support business operations
• Talent Strategy: Develop strategies and partner with leaders to meet hiring goals.
• Resource Management: Manage team capacity, forecasting, and resource allocation.
• Process Enhancement: Design and implement scalable processes.
• Continuous Improvement: Establish mechanisms for ongoing improvements in tools and ways of working.
• Product Development: Collaborate with the Product team to provide real-world client insights that shape the Product roadmap.

What We’re Looking For On Your Resume

• 7+ years career experience, including delivering customer projects and coaching junior team team members
• Domain Expertise: Experience managing enterprise-level implementation programs, including cross-functional coordination to manage program scope and client sentiment
• Executive Presence: Builds consensus and inspires confidence with internal and external stakeholders
• Thrives in Ambiguity: Drives progress despite uncertainty
• Education: Bachelor’s Degree (or International Equivalent) MBA or advanced degree in a technology related field preferred, but not essential

What You Should Know About This Team

• Collaborative Environment: We work collaboratively and have a significant impact as a team.
• Commitment to Growth: We are committed to career growth and offer opportunities for advancement.
• Innovation Focus: We champion innovation and actively contribute to improving operations and products.

Our Team’s Favorite Perks and Benefits

• Medical, Dental, and Vision coverages as well as generous 401(k) match
• Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• $1800 Experience bonus to be used for an “Experience” of your choosing
• 6 weeks parental leave for all parents, with an additional 6-8 weeks for birthing parents. Parents can also take advantage of our 4 week part-time transition period back to work.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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