Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

About the Role

TaskRabbit is seeking a highly motivated and experienced individual to join our team as the Market Manager for the West Market. As the Market Manager of the West Market you will be responsible for delivering business results for the West Market. This critical Management position will be instrumental in driving the growth and success of our platform in the US while ensuring consistent and exceptional service delivery to our customers and Taskers.

You are motivated by managing a marketplace. You wake up every day wanting to grow a portfolio of local businesses. You thrive in managing and executing day in and day out. You are able to provide clear instruction and guidance to your local market team that is working tirelessly every day to make sure every job gets done well. You are data driven and are capable of evaluating your Market’s health metrics down to the neighborhood; translating that data into clear insights for your team; and working with the broader team and stakeholders to identify and execute actions that will drive revenue and profitability in a win/win fashion that drives long-term loyalty and retention for the Taskrabbit brand

 

What You'll Work On:

• Accountable for growing the West Market, and the metros and submetros within. Success is increasing jobs, invoices, retention and - as a result - revenue.
• Develop, run, and maintain local market analytics and dashboards evaluating key health metrics.
• Intimately controlling and managing supply: the right Taskers in the right categories and locations at the right prices...all supported by each Tasker knowing what it takes to do the job right, every time.
• Working cross-functionally and with your local market team through tasker success initiatives and implementation
• Manage on-the-ground initiatives that optimize and improve local fulfillment and retention of customers in your market
• Collaborate with cross functional stakeholders to action on key market opportunities
• Present monthly deep dives on market performance with key stakeholders on the global leadership team
• Drive the overall Market strategy in your region, capitalizing on growth opportunities and achieving business objectives
• Manage the progression of every metro in your market to the optimized maturity state where supply and demand are self-fulfilling, achieving dominant market share and brand position

Your Areas of Expertise:

• Bachelor’s degree or equivalent business experience
• 5-7 years of marketplace management experience with much of that background in related operational or customer-facing roles: customer success, customer support, marketing, or business intelligence with revenue and growth-based goals, preferably in the dual-sided a Marketplace
• Exceptionally customer-centric with a passion for working directly with Taskers and Clients, especially to ensure that our customer’s task experiences are flawless every time.
• Strong leadership, analytical, and communications skills; executive presence
• Strong analytical skills with experience in Looker or Tableau, and ultimately, the ability to translate data into actionable initiatives that improve Market health and drive business results
• Track record of delivering on business plans and budgets
• Ability to establish credibility inside Operations and across key functional areas like Product, Engineering, Data Science, Marketing and Business Intelligence, advocating effectively for the needs of your market and customers

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable.  total compensation consists of base pay + bonus + benefits + perks.

The base pay range for this position is $97,000 - $136,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

You’ll love working here because:

• Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Values. 
• Care Deeply. We take time to be present and partner with our team and communities. 
• Level Up. We navigate through ambiguity and go the extra mile.
• Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
• Lead The Future Together. We value entrepreneurship and are inspired by action.
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers US employees with employer-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment. 

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.