About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

About the team:

The Market Surveillance team takes care of the operational aspects of risk relating to insider trading and market abuse on Luno’s exchange for its global business. Our mission is to create a world class Market Surveillance that keeps both Luno and our customers safe. We do this by responding to any market abuse-related risks and communication in a swift coordinated way. We make sure we have the processes and information available that enable us to understand our risk, we monitor for any red flags and we ensure that potential market abuse cases are dealt with quickly and appropriately. Ultimately, we keep the good guys in and bad guys out. 

The role in a nutshell:

You’ll be responsible for managing the Market Surveillance Team, within the bigger Anti-Financial Crime team based in South Africa, and you will report to the Head of Anti-Financial Crime.

Your primary focus will be ensuring regulatory compliance, Identifying and responding to identified abuse of the Luno exchange and protecting our platform, by continually improving our control environment and operational processes in response to new abuse and manipulation typologies and trends. You will also be responsible to scale the capability of the team for Luno’s global business, with support from a growing team of enthusiastic, energetic Lunauts and through the use of technology.

You’ll liaise between internal and external parties regarding market surveillance-related matters. You’ll also be working closely with other Anti-Financial Crime team members and other Luno teams such as those responsible for liquidity and the exchange to support cross-department operational initiatives, ensure regulatory compliance, and prevent and respond to market abuse.

Your mission will be:

Your efforts as a Market Surveillance Lead will ensure market conduct compliance is upheld by managing and guiding the investigating, analysing and responding to surveillance alerts and potential suspicious trading events. The role will require agile execution on key projects and management of operational delivery of work within the functional team. 

You will be responsible for the management and oversight of the Market Surveillance Team on all functional and people management aspects, including:

• Plans, schedules and monitors own and team's work competently within limited deadlines and according to relevant legislation, quality targets, standards and procedures;
• Providing guidance on execution of functional duties and as required, become actively involved to meet schedules and resolve problems;
• Supporting personal development, conducting regular 1-1s with team members and raise performance matters with key stakeholders;
• Building relationships with and between team members, set expectations, define and delegate tasks and help remove obstacles;
• Represent the team, manage team member’s onboarding and create and implement role-based training; 
• Working on problems that are varied and which require a review of different factors, applying learned techniques and contributing to analysis and investigation to solve problems for the team, within the Market Surveillance policy framework and overall Risk Management and Compliance Programme (“RMCP”);
• Monitor and communicate industry trends, emerging monitoring technologies and evolving laws and regulations across various regions and develop and implement updates to the control framework;
• Collaborate with the Head of Anti-Financial Crime in developing, planning and managing the Market Surveillance team’s operational plans and strategic goals, including in relation to SMART goals;
• Governance, development of and clear and accurate reporting in respect of team performance, progress tracking, service level agreements, key risk indicators and operational metrics;
• Identify, escalate and effectively resolve issues relating to our Market Surveillance exchange monitoring software including in relation to the integration with Luno's broker and exchange systems and recommend solutions or integration improvements;
• Understand market dynamics and root causes of changes affected by the functional area and how they impact internal and external tools;
• Develop, manage, maintain, fine tune and report on trade surveillance rules, thresholds and alerting outcomes;
• Participate in internal and external compliance audits and regulatory inspections, including by providing information as required and presenting on the area being managed;
• Support Luno’s compliance efforts across multiple geographies by facilitating compliance with regulations to ensure the market is operated in an orderly, fair and transparent manner;
• Governance of the Market Surveillance policy and process framework including through the drafting, implementation and reporting on the effectiveness of the control framework;
• Establishing processes for review and managing of quality assurance;
• Oversight over the drafting and, where appropriate, filing of regulatory reports and responding to regulatory requests;
• Manages stable working relationships within Luno, including effective communications and collaboration with the wider Anti-Financial Crime, Exchange and Liquidity teams;
• Maintains relationships with vendors to stay abreast of and propose integration improvements; and
• Build trust relationships with auditors and regulators in conjunction with the Head of Anti-Financial Crime.

A little about you:

• A relevant university degree from a recognised tertiary institution;
• At least 4 years experience in a financial markets related role within a trading or compliance environment;
• Minimum of 1 year’s experience managing a high-performance team;
• Ability to adapt within a fast-paced environment;
• Strong analytical, detail-oriented mindset;
• Ability to conduct a quantitative analysis from varied information sources to investigate complex financial transactions;
• A can do, get-things-done attitude with outstanding problem-solving skills and the ability to conceptualise new ideas;
• Passionate about cryptocurrencies and their potential;
• Entrepreneurial, enterprising and ability to to take charge and solve complex problems with novel solutions;
• Open to feedback and unyielding desire to learn new information and techniques in a constantly evolving field;
• Friendly, transparent, sound interpersonal skills, driven to succeed and articulate, with the ability to efficiently communicate with different audiences;
• Excellent English communication and writing skills;
• Emphatic and passionate about people and their development;
• Strong sense of ethics, transparent, responsible and with unwavering integrity.

You'll especially get noticed if you:

• An SAIFM certification or other relevant certification such as an RPE specialisation in the SA Financial Market;
• A BSc, BEng, BComm or other relevant qualification from an accredited college/university in Finance, Engineering, Computer Science, Information Systems, Statistics, Math or a related quantitative field of study;
• Have a track record of working in Fintech or Regtech environments;
• Are familiar with and passionate about cryptocurrencies.

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.