Merchandising Top Product Monitoring
Merchandising Platform is essential to Wayfair’s mission to offer an unparalleled customer experience in the home e-commerce space. Our mission is to make it easy to create great listings on the company's website, at scale. Great listings drive confidence and inspiration in customers, allow suppliers to get the most value out of the Wayfair platform, thus driving a positive feedback loop that leads to more satisfied customers and suppliers. We are customer obsessed - constantly looking to understand what is adding value & solving what is adding friction to the Merchandising workflow.
The Top Product Monitoring Senior Associate will have the opportunity to gain experience in core merchandising workflows that drive content on site and contribute directly to the growth and success of the company. This is an ideal opportunity for someone who is passionate about operational excellence, eager to dig into product content trends and analysis, and connect with internal teams and suppliers about the merchandising of the company's top priority products.
What You'll Do- Utilize our Top SKU Dashboard to monitor merchandising changes on priority SKUs, and vet those changes with subject matter experts (SMSs) to identify and group similar issues together for widespread resolution
- Surface issues and trends with cross-functional teams to develop and implement workflow controls to prevent unintended changes from happening in the first place
- Challenge the status quo and always be on the lookout for ways to streamline and improve the efficiency of existing processes
- Oversee a team of offshore agents to streamline the process of reviewing all content changes, building out a robust operational model for the team to follow
- Connect with internal and external stakeholders to alleviate concerns surrounding unintended changes and create resolution plans to ensure product pages are as expected
- 2+ years of relevant experience within an ecommerce or corporate retail organization
- Proactive and eager to constantly seek out opportunities to make an impact
- Exceptional organizational skills with the ability to multi-task several projects
- Ability to communicate complex ideas clearly and precisely, strong written and verbal communication skills with external and cross-functional internal stakeholders
- Comfortable working with and learning new technology and ability to adapt to a rapidly changing environment
- Strong analytical and quantitative skills; comfortable working with and manipulating data through in Excel/GSheets. SQL/GBQ experience is a plus, but not required
- Passionate about operational efficiency, building scalable processes and owning projects end-to-end
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.