If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! 
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift! 
• We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!). 
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

💪Our career development philosophy. 

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. 
• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams! 
• We embrace opportunities to move the needle and make an impact beyond our scope. 

🤝Our commitment to being a force for good. 

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. 
• We invest in doing good by dedicating time and resources into social and environmental initiatives. 
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Glovo is building the future of cities by enabling anyone to get any product from any store delivered in minutes. Our goal is to provide an on-demand delivery infrastructure for every city in the world, adapted to the local supply status.This role will require a mix of operations management skills, people skills, and creativity to tackle different challenges. The pickers are a key player in Glovo’s groceries business and you will need to ensure their long-term sustainability, as well as its daily performance. Among other things, you will define all the picking process and work hard to improve them continuously.

THE JOURNEY

• Ensure a safe work environment for all your team
• Review the work forecasts and determine productivity requirements to produce during the day to meet the overall building objectives.
• Proactively identify and lead process improvement initiatives
• Balance labor, ensuring that you are operating a balanced and efficient Dark Store while meeting all production goals
• Embrace a startup mentality and emphasize Glovos’ Core Values
• Be responsible for at least one Dark Store.
• Be responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs.
• Motivate, coach, report, and provide feedback of pickers’ performance continuously.
• Coordinate physical and virtual workflows, or flow of orders and materials to ensure products are dispatched on time.
• Allocate labor, lead meetings, direct and assign job duties for pickers.
• Perform in depth problem solving in all areas to ensure successful and continuous operations.
• Train, audit, and support employees to perform Glovo standard operating procedures and utilizing equipment and software
• Ensure pickers have proper tools to perform the job and coordinate repair or replacement when needed
• Report and escalate systemic issues to management as necessary and in a timely manner
• Review and update Standard Operating Procedures according to Glovo best practices
• Perform administrative duties, and additional functions, as needed and determined by management
• Work closely with other teams (HR, Category Management, Finance, Facility contractors, Safety Manager, LiveOps...) to create and implement initiatives.

WHAT YOU WILL BRING TO THE RIDE

• 3+ years experience in operations, managing multidisciplinary teams, in a retail, distribution, or logistics environment
• Demonstrated analytical skills and ability to problem solve and prioritize with little guidance
• Demonstrated excellent communication skills (written and verbal) with all organization levels.
• Demonstrated ability to use computer and wireless technology.
• Fluent in the Kazakh language and English. Spanish is a plus.
• An empathetic, inclusive and curious attitude
• Working knowledge of Six Sigma tools and Lean techniques (nice to have).

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!