About the team

The Deliveroo Enterprise Technology team creates the IT services powering Deliveroo's teams globally, as we transform the way customers eat. We push service improvements and love to automate everything we can on our journey towards reliability. We embrace the Cloud and don't run our own Data Centre.

About the role

As a Network Engineer, you will improve our Networking environments, facilitating delivery of business projects and providing feedback and support to follow Service Levels. Your support, systems engineering and automation skills will be challenged and appreciated daily. This is a hybrid role working 3 days a week from our London office. You will be reporting to our Lead Network Engineer.

What you'll do

• Be an advocate representing individuals and groups of users to ensure our fellow Deliveroo colleagues receive the best possible IT experience.
• Participate in improving the whole lifecycle of Network services—from creation and design, through to engineering, deployment, with primary focus upon reliable operations.
• Wireless network design, planning, testing and surveying
• Configuration management of Firewalls, Switches and Wireless network hardware
• Resolve operational incidents and requests, and improve our network environments to avoid incidents. Domains include office-based networking and Deliveroo Editions, our delivery-only kitchens business.
• Participate in the team's on-call rota
• Maintain services once they are live by monitoring indicators such as availability, ticket trends, and overall service health against SLOs.
• Improve systems sustainably through mechanisms including Python automation and API self-service, and evolve services by pushing for changes that improve reliability and velocity.
• Create quality documentation and records using IPAM and Confluence
• Assist the team with documentation of the network and ensure that everything is up to date
• Support the business as 3rd line escalation for support issues related to networks
• Ensure the network and network systems are up to date and meet security requirements.
• Help with Projects to build our sites. Work with the team to create a HLD/LLD where required

Requirements

• 2-4+ years of experience with wireless.
• Autonomous and driven without requiring close management: collaborative, comfortable adapting to change and learning quickly in a dynamic organisation.
• Recent non-trivial coding experience with confidence in at least one programming language - preferably Python.
• In-depth engineering experience with some of the following technologies:
• Juniper or Cisco
• Fortigate and Juniper Firewalls
• Detailed knowledge of 802.11 protocol stack and excellent understanding of networking fundamentals such as the OSI Model and TCP/IP stack,DHCP and DNS.
• Routing protocols such as OSPF and BGP
• Troubleshooting experience including packet capture and analysis
• 2+ years of experience dealing with vendors and comparing commercial offers.
• Relevant higher education and professional certifications such as CCNP, CWDP, CWAP, JNCIP-ENT, JNCIP-SEC, Fortigate NEC4

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.