Lookout, Inc. is a globally recognized cybersecurity leader delivering advanced protection for the most vulnerable element of any enterprise security strategy — human error and manipulation. Cloud-native by design, the Lookout platform offers rapid, scalable deployment and simplified security operations, defending the frontline of human-centric attacks—the mobile device. Attackers now target the human element more than ever, with mobile devices providing the most direct path to their victims. Using social engineering techniques that exploit basic human instincts like trust, curiosity, and urgency, they deceive users into revealing sensitive credentials, allowing them to slip past legacy security solutions.

Lookout Endpoint Detection and Response (EDR) continuously monitors mobile endpoints for signs of human-centric attacks, as well as traditional malware, software vulnerabilities, and other anomalous activity. It uses advanced threat detection techniques, including artificial intelligence (AI) and behavioral analysis, to identify threats before they escalate across the enterprise. Learn more at www.lookout.com and follow us on the Lookout Blog, LinkedIn, and X.

We are looking for a Network Operation Center Analyst to join our team and develop software systems and automated solutions for operational aspects in an organization. Network Operation Center Analyst responsibilities include monitoring computer systems and handling various operational issues that Cloud services can experience. Ultimately, you will work with our platform team to ensure our organization can continue to deliver products and services in the Lookout Security Platform. 

Responsibilities:

• Participate in on-call rotations and respond to incidents to ensure system availability and performance.
• After incidents, document actions in order to create required documentation during incident response.
• Expertise with monitoring tools and log analysis tools.
• Familiarity with collaboration and communication tools
• Knowledge of software development
• Work closely with software development teams to ensure the reliability and performance of applications in production.
• Implement and maintain monitoring and alerting systems to identify and resolve issues proactively.
• Analyze system performance and plan for future capacity needs by working with teams to scale infrastructure resources based on demand.

Requirements:

• Understanding of SRE principles and practices, including error budgeting, Service Level Objectives (SLOs), and Service Level Indicators (SLIs).
• Should be completely flexible in working in the (24/7) shift cycles.
• Knowledge with cloud platforms such as AWS, GCP.
• Hands-on experience with observability tools like Datadog, Opsgenie.
• Knowledge of networking principles, protocols, and troubleshooting.
• Knowledge of Linux/Unix system administration.
• Understanding of system commands, file systems, and processes.
• Strong collaboration and communication skills to work effectively with cross-functional teams.