NOC Operation (Bangkok-based, 12-month Contract)
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Our Purpose - Bridging the World Through Travel
We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
Get to Know our Team:
The Network Operations Center is known as NOC in Agoda, and we’re the caretakers of all technology products within the company. From applications to infrastructure, our duty is to guarantee the experience of Agoda’s customers and partners is always optimal and trouble-free. Our department never sleeps, working 24/7 to keep Agoda products functional and usable. The NOC team is an invaluable support to the company, ensuring travelers are allowed the full Agoda experience. Beyond maximizing customer experience uptime, we initiate ideas and experiments that mature NOC to the next level and result in state-of-the-art operation and incident management tools. Our team grows stronger every day through talent development and rewarding opportunities.
The Opportunity:
We’re looking for an NOC Developer. This position offers high visibility with senior management and with other departments within the company and is based in Bangkok, Thailand.
In addition to the requirements below, successful candidates and team members will share a passion for a high-quality platform and methodical problem-solving skills. To be successful in this role, you must be passionate about thinking critically, testing, learning from mistakes, and adapting quickly.
This role is a 6-month contract based in Bangkok, Thailand and the succeeded candidate will be assigned to the project.
In this role, you'll get to:
- Continuously monitor dashboards and alerts to ensure timely detection of issues
- Escalate alerts to the appropriate service owner within the defined Service Level Agreement (SLA)
- Follow up on escalated alerts to ensure they are addressed and resolved by the service owner
- Collaborate with the NOC member during incidents to provide necessary support
- Communicate effectively in English to assist in resolving incidents promptly and efficiently
- Summarize incident details accurately and update the information in our ticket system to ensure comprehensive documentation and tracking.
- Open and manage tickets, ensuring they are updated with valid and accurate information.
- Follow up on open tickets and handle all tickets based on priority.
- Maintain accurate records of ticket status and progress, ensuring timely resolution and communication with stakeholders.
What you'll need to succeed:
- Bachelor’s degree in IT or related fields
- Fresh graduates are welcome to apply. Preferably less than two years of experience.
- Good English communication skills, both written and verbal
- Good team player
- Ability to learn and multi-task in a fast-paced environment
It's Great if you have:
- Experience with monitoring/alert tools or platforms
- Experience in incident management or a related fields
#Bangkok #IT #entrylevel
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.