At SumUp, we're on a mission to empower small businesses worldwide by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 39 markets rely on SumUp as their financial partner to manage payments, finance, and customer relationships.

As an Onboarding Agent, you will facilitate the verification process for our clients - small to medium European businesses. At the same time, the Onboarding team ensures that SumUp follows the highest compliance standards and is compliant with all applicable AML regulations.

In this role, you will provide support to our clients exclusively through non-voice communication (no phone) during daytime flexible hours. 

What you'll do

• Communicate with newly registered merchants, primarily via email and occasionally through chat.

• Review and verify merchants’ registration documents.

• Resolve a variety of queries promptly and efficiently.

• Follow best practices, company policies, and procedures at all times.

• Proactively identify opportunities to improve processes and increase efficiency

You'll be great for this role:

• You have an excellent command of English and a very good level of French

• You’re a strong team player who enjoys collaborating with colleagues at all levels

• You have outstanding time management and organizational skill

• You’re enthusiastic, dedicated, and eager to learn

• You have previous experience handling support email queries (this is a plus!)

• You’re comfortable working with data and have a keen eye for detail

Benefits

• You’ll play a key role in a scale-up that in turn is part of a truly global team of 3000+ people from 80+ countries, spread across 4 continents
• You'll have the space to drive your career and take ownership of projects
• You’ll be able to expand your skillset with an individual learning budget & 10 days of paid educational vacation
• You’d enjoy paid Sabbatical leave and 25 days of paid vacation + 1 accumulative day for each year of employment at SumUp
• You’d have monthly digital food vouchers and a monthly budget for a wide choice of benefits and discounts ranging from transport, food, learning and many more (re:benefit platform); regular snacks, drinks and weekly breakfast at our beautiful office
• You'd enjoy other great benefits such as additional health and life insurance; funded therapy & coaching sessions with licensed psychotherapists; co-sponsored Multisport card; Childbirth/adoption bonus; free shuttle buses from Joliot-Curie metro station; a long list of discounts and more

This job is on-site. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate. 

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.