If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! 
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift! 
• We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!). 
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

💪Our career development philosophy. 

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. 
• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams! 
• We embrace opportunities to move the needle and make an impact beyond our scope. 

🤝Our commitment to being a force for good. 

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. 
• We invest in doing good by dedicating time and resources into social and environmental initiatives. 
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Glovo believes that, by giving amazing service to our partners, we will be able to change the delivery market. How are we doing this? By thinking big, and paying attention to small details. Glovo’s core product is a marketplace featuring the best restaurants in each city and delivery in less than 60 mins.

Our vision is to offer our partners end-to-end solutions that help them grow and optimize their online and offline businesses. We believe that most restaurants and stores will opt for a strategy that combines their own channels with marketplaces (like Glovo). That is why Glovo has recently introduced its On-Demand service to provide for all of our partners’ delivery needs. On-Demand allows partners to easily launch their online channel while Glovo delivers the goods to the final customers with Glovo couriers. We want Glovo to be the delivery partner of choice, and give them various opportunities to grow their delivery channel, together with marketplace sales (like Glovo).

As On-Demand Account Manager, you will have a key role in the growth and success of the On-Demand Team. This role is the perfect mix of the analytical with the creative - with the gravitas to represent a rapidly growing startup internally at HQ, and externally to the local partners. 

THE JOURNEY

• Own the relationship with partners for everything related to the On-Demand service. This means that you will be the main point of contact for new sales leads, pitching, contract negotiations, implementation and account management.  
• Monitor the daily business performance of our partners and help them proactively with ongoing issues and questions such as: compiling and analyzing operational metrics and Key Performance Indicators (KPIs), financial data and invoicing questions, technical product queries/integrations/bugs, ad-hoc questions. Prepare reports and dashboards to present to partners and use as a source for operational improvements. 
• Support partners by working in close cooperation with other local teams - Account Management, Sales, Operations, Finance and others. 
• Collect and share feedback from partners with product and operations teams to generate improvements to our software and systems, thus enhancing user experience.
• Support defining medium and long-term strategy to achieve growth and profitability targets. Participate in target setting and Objectives and Key Results (OKRs) planning activities.  
• Understand the local environment, and constantly adjust our product to the needs of the market. 
• Develop an exceptionally well-rounded profile - from commercial and negotiations skills, through data analytics, to legal reviews and software integrations - you will constantly be learning.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.

WHAT YOU WILL BRING TO THE RIDE

• Minimum 1 year of experience in Account Management and/or Sales roles
• Strong communications and interpersonal skills: ability to work with diverse clients and adapt your communication style accordingly
• Strong commercial skills: ability to effectively pitch and persuade partners  
• Strong organizational and project management skills: ability to effectively multitask and prioritize. Highly organized and detail-oriented approach 
• Problem solver, data-driven, analytical thinking skills 
• Multifaceted and flexible profile: willingness and ability to coordinate all technical, operational and commercial aspects 
• Ability to understand complex software needs, and translate between partners and technical teams. Comfortable working with technical product, and API integration teams
• Interest to grow and constantly learn, gradually taking on greater responsibilities 
• Accountability and ownership for projects from start to finish - can understand the entire funnel and identify where to take action
• Motivated by working in a high-growth and high-performance start-up with a fast pace and multiple responsibilities 
• Strong knowledge of Google Suite and particularly Google Sheets (MS Excel)
• Excellent written and spoken Bulgarian & English skills
• An empathetic, inclusive and curious attitude

Way of working: 

• This person will be locally based reporting to the On-Demand Team Lead in Sofia, Bulgaria

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!