Location: London, in-office

SumUp enables merchants around the world to get paid easily, process orders quickly, sell online instantly and manage their money more efficiently. SumUp creates the tools merchants need to make their customer experience and their business thrive.

As Operational Resilience Manager, you will join the team that is a key component of SumUp’s second line of defence and is responsible for the ongoing assessment and oversight of the group’s risk management including operational and enterprise risks and operational resilience framework.

What you’ll do:

• Develop and implement the operational resilience framework, ensuring compliance with DORA and other regulations, and lead Business Continuity Planning (BCP) and Disaster Recovery Plan (DRP) efforts
• Collaborate with engineering, product, and GRC teams to identify risks, address gaps in processes and technologies, and ensure continuity of critical operations during disruptions
• Oversee and test incident response, BCP, and DRP frameworks, minimizing downtime and customer impact while maintaining regulatory standards
• Conduct post-mortems and create detailed reports on resilience capabilities and DORA compliance progress
• Partner with internal and external stakeholders, including auditors and regulators, to align on resilience objectives
• Lead training programs to build awareness and readiness for disruption management across the organisation

You’ll be great for this position if you have:

• Expert knowledge of Operational Resilience Guidelines, Digital Operational Resilience Act and Business Continuity Management requirements and best practices
• Proven track record of designing and implementing these frameworks ideally in a Fintech environment
• Given technical guidance to the business and risk manager on ICT and operational resilience-related topics 
• Disaster recovery experience, being able to interact with engineering and technological infrastructure teams and propose improvements
• Draft, develop, maintain, and implement an operational resilience framework, services mapping, design scenarios, conduct testing exercises, document business continuity plans, and report

Why you should join SumUp

• We’re a truly global team of 3000+ people from 60+ countries, spread across 3 continents
• You’ll receive a budget for attending conferences and external training 
• SumUp corporate pension scheme 
• Health insurance and life insurance 
• Gym reimbursement 
• You’ll attend global offsites and/or hackathons

About SumUp

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realize their dreams. Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first attitude' our diverse teams across Europe, South America, and the United States work together to ensure that small business owners can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, or any other basis protected by applicable laws or prohibited by Company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.