GoCardless are here to support you and we’re committed to making the hiring process inclusive and accessible for everyone. If you need extra support or any adjustments made, please reach out to your Talent Partner.

Remember, we don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

  About us

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.  

GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. We are headquartered in the UK, with additional offices in Australia, France, Latvia and the United States.

The deadline for application submission is October 25, 2024. The role

We are looking for a highly skilled and motivated Operational Risk Manager to join our Enterprise risk team. You will be responsible for working with teams and entities at GC to manage their operational risks, controls and issues. This role requires an independent thinker with the ability to communicate effectively across all levels of the organisation.

Initially, the role will be seconded to help with the design and operation of controls for our recently acquired Nuapay entity before moving to a Group role.

What excites you 

• Risk Assessment: Work with teams to conduct comprehensive risk assessments to identify potential operational risks
• Risk Mitigation: Work with teams to develop and implement risk mitigation strategies and action plans
• Incident and issue Management: Oversee the incident and issue management processes, ensuring timely reporting, investigation, and resolution
• Monitoring and Reporting: Prepare regular reports for senior management and the board on the status of operational risks, issues and incidents.
• Senior exposure: Attend and present at risk committees on your latest work and key findings for senior leadership to be aware of.
• Policy Development: Collaborate with various departments to develop and maintain operational risk policies and procedures that align with regulatory requirements and industry best practices.
• Regulatory environment: Keeping abreast of the latest regulatory requirements for risk management in the jurisdictions we operate in and ensuring we meet these requirements.

What excites us  

• 3-5 years of experience in operational risk management, or a related field, preferably within the financial services or technology industry.
• An interest/knowledge of merchant credit and fraud risk management.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• Proficiency in risk management software and tools.

(some of) The good stuff

• Wellbeing - stay healthy with dedicated support and medical cover
• Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period (in accordance with our work away policy)
• Adaptive Working - Our hybrid workplace model fosters collaboration and flexibility, with in-office days determined at team level
• Equity -all permanently employed GeeCees receive equity so we can share in the success we achieve together
• Parental leave -to suit everyone embarking on life's great adventure
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

Life at GoCardless  

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCees’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We’ve got a long way to go, but here’s how we’re doing as of July 2024;

45% identify as women

23% identify as Black, Asian, Mixed or Other

10% identify as LGBTQIA+

9% identify as neurodiverse

2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

Sustainability 

We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.