About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to know our team:

Strategic Account Management Support Team

The SAM Support team is dedicated to optimizing partner performance and fostering strong relationships with our strategic account management team. We are data-driven, focusing on analyzing competitive gaps and recommending innovative solutions to ensure the success of our partners. We believe in collaboration and continuous improvement to achieve our goals, assisting in driving revenue growth for our partners and our overall business.

The Opportunity: 

As an Operations & Admin Support for our Scrum Support Team, you will play a crucial role in supporting our Strategic Account Managers. You will be responsible for investigating gaps in Agoda’s competitiveness and analyzing data to recommend effective solutions. Additionally, you will initiate and follow up on escalations, working with various internal departments, ensuring timely support for client-related tasks. This is an excellent opportunity to leverage your analytical skills and contribute to the growth and success of our strategic accounts.

In this role, you'll get to:  

• Investigate and analyze competitive gaps for our partners.
• Recommend actionable solutions based on data-driven analysis.
• Support Strategic Account Managers by initiating and managing escalations to various internal departments.
• Serve as a liaison between Strategic Account Managers and internal departments, ensuring effective communication and timely resolution of partner issues.
• Follow operational procedures closely, and continuously seek opportunities to improve them.
• Communicate clearly and effectively with internal teams and external partners.
• Maintain accurate, tidy, and concise documentation and reports.  

What you'll need to succeed: 

• Strong ability to follow and improve operational procedures.
• Strong communication and interpersonal skills.
• Proficiency in data analysis and the ability to recommend feasible solutions.
• Meticulous attention to detail, ensuring all work is tidy, accurate, and concise.
• A collaborative mindset, with the ability to work effectively with various stakeholders and teams.
• A proactive approach to problem-solving and the ability to manage multiple tasks effectively.
• proficiency in MS office suite and reading data from visualization tools.
• Intellectual curiosity 
• Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business 
• Able to support Thailand market and following the business hours & public holidays in Thailand
• Fluency in Thai language
• Proficiency in English language preferred

#Bangkok #Thailand #entrylevel

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.