Operations Associate

Full Time
Manchester, UK
6 hours ago

Role:                                              Operations AssociateCompensation package:              £26,000 basic (£28,000 OTE)Office location:                             Old Trafford, Manchester, M16 0PQWorking hours:                             8:45am – 5:15pm Monday to Friday 

 

We’re looking for ambitious Operations Associate to join our Client Care team to play a vital role in the day-to-day management of our UK account base, made up of long-standing clients and new clients signed up by our expert sales teams.

Our Operations Associates help to ensure all our clients receive a high-quality and timely service by partnering with different teams in the organisation - such as Account Managers, Copywriters, Post-Production and Technical Teams.

Responsibilities: 

  • Responsible for the project management of all creative aspects of the client journey.
  • Liaising with the Copy, Post-Production, Music and Voice teams to develop client audio branding productions.
  • Working alongside the Technical Teams to ensure the implementation of all productions as well as resolving any outstanding cases.
  • Contacting clients following email campaigns to ascertain update requirements.
  • Understanding the Account Managers client base and supporting with searching for additional business opportunities.
  • Ensuring a timely response to incoming client queries and requests as well as proactively contacting clients/internal departments as and when required.
  • Perform audio branding quality check calls with clients and troubleshoot when required.

Skills, knowledge and experience required:

  • Solid verbal and written communication skills with proven experience within a similar role
  • An ambitious self-starter with drive, creativity and a commitment to first-class customer service
  • Strong listening and writing skills and an ability to speak articulately and confidently
  • High levels of attention to detail and expert organisational/time-management skills
  • Expertise with all standard PC software and CRM databases
  • A commercial mindset to be able to balance client need with business objectives
  • Commitment to personal development and career growth

What you’ll get in return:

  • Competitive salary and rewards
  • £50/month timekeeping bonus
  • Career development and progression directly linked to your performance
  • Cycle to work scheme
  • Birthday time off to celebrate
  • Fundraising initiatives for our registered charity – the PHMG Foundation
  • All expenses paid company events in sought after venues
  • On-site barber and beautician
  • Smart pension scheme
  • Life insurance and critical illness cover
  • Creative, spacious offices with breakout areas and bar

About PHMG:

At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission. This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound. Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions. For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence. Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?

 

 

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