Operations CSM Admin - Internship (1 year)

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

As an Operations CSM Admin, you will play a crucial role in supporting the EU Customer Success Team. Your responsibilities will include ensuring that all new and existing merchants have the necessary POS setup to succeed in their business.

What you’ll be doing: 

• Support the CSM team in onboarding new and existing Italian merchants by configuring their POS system
• Collaborate closely with the CSM team to ensure merchants requests and needs are consistently being met
• Ensure merchants are able to maximize POS usage by meticulously reviewing and enhancing product lists for the merchants
• Efficiently process Salesforce requests, including churn and change of ownership to ensure high standards of customer satisfaction

You’ll be great for this position if:

• You are able to consistently meet SLAs and targets
• You feel comfortable working independently in a fast paced dynamic environment
• You have great organizational skills and attention to details
• Previous experience in CSM, customer service or account management is a plus
• You are able to effectively collaborate with multiple stakeholders at the same time
• You are fluent in English. Communication skills in French, Italian, German or Spanish are considered a plus

Why you should join SumUp: 

• Restaurant Ticket
• Subzide public transport ticket (39€) 
• Free Babbel Professional Subscription
• WellHub

This internship is on-site.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.