📣 Operations Lead (German speaking)

📍 Location: Amsterdam office 3 days a week, 2 days WFH📄 Contract: Full-time🗣️ Languages: Fluent in German & English (Dutch is a plus)

🐶 A bit about us

At Butternut Box, we put the food back into dog food. We believe dogs deserve to eat the healthiest, most natural, and tastiest food—with none of the nasties. That’s why we make freshly prepared dog food, cooked like you would at home and delivered in perfect portions.

As a B Corp-certified company, we’re committed to sustainability, quality, and making a real impact on the health and happiness of dogs across Europe. Since launching in the UK, we’ve expanded rapidly, and today, we are growing our presence in the Netherlands, Belgium, Germany, and beyond.

Our mission? To help dogs live healthier, happier, and longer lives—and we need brilliant people to make that happen.

📣 A bit about the role

We’re looking for a German speaking Operations Lead to oversee and optimise our final-mile logistics across the Netherlands, Belgium, and Germany. You’ll be responsible for managing our fulfilment partner (Leen Menken, based in Zoetermeer) and last-mile delivery providers, ensuring that our fresh meals arrive on time and in full to thousands of happy dogs (and their humans).

This role is key to our European expansion, offering you the opportunity to grow into a leadership role, managing the fulfilment centre operations in the future.

This is a hybrid working role with 2 work from home days each week. Your days in the office will be based at our office in the heart of Amsterdam (Vijzelgracht). You’ll report to our Head of 3PL Frits who is also based in Amsterdam.

What you’ll do

✔ Own delivery performance across NL, BE & DE, ensuring a seamless customer experience✔ Work closely with our fulfilment partner (Leen Menken) to manage daily & long-term capacity planning✔ Oversee last-mile logistics providers, optimising delivery routes & performance✔ Track key logistics KPIs, focusing on On Time In Full (OTIF) & reducing delivery errors✔ Plan for peak seasons & public holidays, minimising any customer impact✔ Improve operational efficiency, giving customers more convenience & flexibility in delivery options✔ Collaborate with Ops Managers in other markets, sharing insights & best practices✔ Support European expansion, helping launch new products & enter new markets

👋 A bit about you

We’re looking for a proactive, customer-focused operations expert who thrives in a fast-paced, scale-up environment.

✅ Must-haves

🔹 Fluent in German & English (Dutch is a plus)🔹 Based in the Netherlands, within a reasonable commute to Amsterdam and Zoetermeer🔹 Experience managing third-party logistics (3PL) partners & fulfilment partners🔹 Ability to manage fast-paced, high-accuracy operations🔹 Comfortable with data & KPI tracking (OTIF, SLA performance, cost per delivery)🔹 Problem-solving mindset – you anticipate issues before they arise🔹 Excellent communication skills, working across multiple teams & stakeholders🔹 A self-starter – hands-on, adaptable, and comfortable with ambiguity

🌟 Nice-to-haves

➕ Experience working with SQL, Looker, or Google Sheets for operational reporting➕ Experience in grocery, e-commerce, or perishable goods logistics

🎁 What’s in it for you?

• 💰 Gross annual salary: €42,000 - €48,000 (based on experience)
• 💼 Pension plan with ASR Doenpensioen – secure your future
• 🏖️ 25 vacation days (+1 extra day per year of service)
• 🐾 5 paid ‘paws’ days per year (extra leave for personal growth & well-being)
• 📚 €500 learning & development budget per year
• 💰 Equity options – be part of Butternut Box’s growth
• 🚆Travel reimbursement (NS Business Card or km reimbursement)
• 👶 Generous parental leave
• 🏡 Hybrid working – flexible office days, initially Thursdays at the Amsterdam HQ
• 🌍 Remote-First periods – work from anywhere in August & Christmas
• 🚲 Lease a Bike scheme
• 🐕 Volunteering opportunities at dog shelters during working hours
• 🦴 Discounts on Butternut Box for your own dog (or those of family & friends)
• 🍽️ Weekly free lunches in our Amsterdam office
• 🌱 Work for a B Corp & make a real impact
• 🌟 Paid sabbaticals for employees with 5+ years of tenure

📢 Our interview process

1️⃣ Initial call (30 min) – Introductory chat with our People team2️⃣ Case study assignment – A take-home task to showcase your logistics & problem-solving skills3️⃣ Technical interview (60 min) – Review of your task + operational scenario-based questions4️⃣ Final interview (60 min) – Meet the team at our Amsterdam HQ

Cover letters are encouraged but not mandatory—if this role excites you, we’d love to hear from you!

❗️ A few things to note

📌 We are an equal opportunity employer and value diversity and inclusion. We welcome people of all nationalities, backgrounds, experiences, and perspectives.📌 We take our responsibility to our community, planet, and business seriously—we’re a B Corp and always striving for better.📌 We are not able to offer visa sponsorship for this role.

📩 Interested? Apply now and help us get fresh meals to happy dogs across Europe! 🚀🐶