📍Remote in the UK 🇬🇧 | 💰 £48,000 - £63,000 dependant on experience + stock options + Benefits | Fighting Financial Crime the Monzo Way

We’re looking for an experienced Operations Manager to help our anti-money laundering investigators protect Monzo, our customers, and wider society from financial crime,and support us to achieve our mission of making money work for everyone.As an Operations Manager in Anti-Money Laundering, you would lead a large team of around 70 investigators, focused on risk-mitigating activities like transaction monitoring, suspicious activity reporting, high risk account reviews, and account closures.You would also be directly responsible for a team of around 6 Team Managers and 2 Technical Experts, who are responsible for supporting their investigators to complete risk-based, accurate, and efficient financial crime investigations.You’ll take charge of your team’s performance, monitor service levels, build a management culture you can be proud of, be a point of escalation for complex challenges, and take appropriate action whenever you see a problem coming - whether it’s a service challenge, a risk associated with a financial crime task, or an urgent personal issue. This role requires a good understanding of the anti-money laundering landscape in the UK, and excellent leadership skills. 

Every day you will:

- Monitor the day-to-day performance and service position on the anti-money laundering operations team, and address identified challenges

-  Ensure the Anti-Money Laundering Operations team is equipped with effective training and guidance.

- Lead your team to complete risk-based, accurate, and efficient anti-money laundering investigations.

- Develop, communicate, and implement operational change.

- Collaborate with a variety of stakeholder teams across the business, including quality assurance, complaints, financial crime risk, hiring, and more.

- Build and maintain a high-performance, agile, and empathetic management culture that is consistent with Monzo’s values.

- Manage the personal and professional development of 8 direct reports, including 6 team managers and 2 technical experts.

- Contribute to a strong control environment by minimising breaches and risk events, and resolving operational incidents when they occur.

You should apply if you have:

- Experience leading large operational teams in fraud or financial crime to success.

- Experience analysing management information and building effective response plans.

- Experience presenting to senior management and contextualising results.

- Experience leading the implementation of change projects in operational teams.

- Recent exposure to current and emerging financial crime trends

- A good understanding of anti-money laundering laws and regulation in the UK.

- Excellent management skills, with a track record of developing leaders.

- Flawless verbal and written communication skills.

It would also be great if you had:- An ICA International Advanced Certificate in Anti Money Laundering, or equivalent/superior industry qualifications.

The Interview Process:

Our interview process involves 3 main stages: 

• An informal telephone interview with a member of our hiring team
• Technical Interview with Senior Operations Managers & Leads
• Leadership Interview with Senior Operations Managers & Leads

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact mehmetyilmaz@monzo.com

What’s in it for you:

💰 £48,000 - £63,000 ➕ stock options & benefits 

📍This role can be based in our London or Cardiff office, but we're open to distributed working within the UK as well

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here

Equal Opportunity Statement

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog,  2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

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