Chewy is currently recruiting for a Pharmacy Operations Manager for our Dallas, TX Pharmacy fulfillment center. This leader will be hands-on in a start-up environment and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other FC teams and various departments in the company. This individual will be someone who likes dealing with ambiguity, change, and enjoys getting into the details to drive improvements every single day.

• Manage inbound/outbound activities for the FC, including: receiving, picking, packing, and shipping, across two shifts
• Be an authority in providing a healthy and safe work environment for employees working on the outbound team
• Direct pharmacy supervisory personnel to achieve prescribed objectives, including timely picking, packing, and shipping of customer orders while maintaining the highest possible warehouse on time shipment and low shipment defects
• Maintain pharmacy standards with compliance to state Board of Pharmacy regulations
• Ensure that all Key Performance Indicators (KPIs) are on target for the operation, such as warehouse misses, on time shipments, shipment defects, aged tasks, and production levels per hour, and cost per order line
• Lead and supervise a team of Area Managers and Operations Leads
• Drive strategic planning and forecasting
• Leverage the Area Managers by sourcing and championing ideas, and rolling them into the creation of improvement plans for the functional area
• Mentor, train and develop Area Managers for career progression and learning
• Ability to develop and share standard methodologies across the shifts and network
• Build a positive team dynamic that encourages all employees in the FC to provide feedback and motivate change within the facility, adapt to the constantly evolving business, and stay focused on the customer experience
• Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the pharmacy
• Use the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness

• A Bachelors Degree from an accredited University or Equivalent Experience
• 5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience
• Active pharmacist or certified pharmacy technician license in the state of Texas, or the ability to obtain a pharmacist or certified pharmacy technician license within six-months of employment.
• At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment
• At least 4 years of validated experience of effectively leading large groups of hourly employees
• Active pharmacist or certified pharmacy technician license in the state of Texas/Florida, or the ability to obtain a pharmacist or certified pharmacy technician license within six-months of employment
• Experience with building or improving inventory management, order management, and warehouse management systems and processes
• Excitement for working in a start-up environment with high level of ambiguity and change
• Strong project management and continuous improvement skills
• Metrics driven mentality
• Customer service obsession, with willingness to go above and beyond to satisfy customer needs
• Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
• Proven track record to quickly adapt and drive the right results using data
• Highest levels of integrity and ethics
• Must be flexible to work weekends
• Position may require travel

• E-Commerce experience
• Certification and/or experience in Lean Six Sigma and/or Green Belt certification

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com.

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