📍Remote in the UK 🇬🇧 | 💰 £45,000 - £63,000 depending on experience + stock options + Benefits | Fighting Financial Crime the Monzo Way

About us: 

We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.

About our Financial Crime Operations Team:

At Monzo, we believe in specialising our UK and Romania Financial Crime teams which means we work in three pillars: Anti-Money Laundering (including our overnight teams), Screening, and Business Banking. As a Financial Crime Operations Manager you’ll be placed in the pillar that best matches your skills, but we expect this to be either Anti-Money Laundering or Business Banking. We can discuss this with you at the final interview.

We’re looking for an experienced Operations Manager to support our Financial Crime teams, protect Monzo, our customers, and wider society from Financial Crime, and support us to achieve our mission of making money work for everyone.As a Financial Crime Operations Manager you would lead a large team of around 70 investigators, focused on risk-mitigating activities like transaction monitoring, suspicious activity reporting, enhanced due diligence and screening for our retail or business products.You will be directly responsible for a team of around 6 team managers, who are individually responsible for supporting around 11 investigators to complete risk-based, accurate, and efficient Financial Crime investigations. You’ll also be responsible for around 2 technical managers who work with our stakeholders to implement product, process and typology enhancements.You’ll take charge of your team’s performance, monitor service levels, build a management culture you can be proud of, be a point of escalation for complex challenges, and take appropriate action whenever you see a problem coming - whether it’s a service challenge, a risk associated with a Financial Crime task, or an urgent personal issue.This role requires a robust understanding of the Financial Crime landscape in the UK, and excellent leadership skills.

Your day-to-day:

• Monitor the day-to-day performance and service position of the operations team, and address identified challenges
• Ensure the operations team is equipped with effective training and guidance
• Lead your team to complete risk-based, accurate, and efficient investigations
• Develop, communicate, and implement operational change 
• Collaborate with a variety of stakeholder teams across the business, including quality assurance, complaints, Financial Crime risk, hiring, and more
• Build and maintain a high-performance, agile, and empathetic management culture that is consistent with Monzo’s values
• Manage the personal and professional development of 8 direct reports, including 6 team managers and 2 technical experts
• Contribute to a strong control environment by minimising breaches and risk events, and resolving operational incidents when they occur

You should apply if you have:

• Experience leading large operational teams in fraud or Financial Crime in financial services to success, especially if that includes multiple sites or outsourced
• Experience analysing management information and building effective response plans
• Experience presenting to seniormanagement and contextualising results
• Experience leading the implementation of change projects in operational teams
• Exposure to current and emerging Financial Crime trends
• A good understanding of Financial Crime laws and regulation in the UK
• Excellent management skills, with a track record of developing leaders
• Excellent verbal and written communication skills

The Interview Process:

Our interview process involves 3 main stages: 

• An informal Telephone interview with a member of our hiring team
• Technical Interview with Senior Operations Managers & Leads
• Leadership Interview with Senior Operations Managers & Leads

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on hiring@monzo.com

What’s in it for you:

💰 £45,000 - £63,000 ➕ stock options & benefits 

📍This role can be based in our London or Cardiff office, but we're open to distributed working within the UK as well

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here

Equal Opportunity Statement

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog,  2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

#LI-MY #LI-REMOTE