At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for a hands-on operations manager who wants to revolutionize transportation. 

The Operations Manager will have full ownership over operations for the Divvy program. This means managing long-term strategy initiatives aimed at growing the largest docked bike and scooter share program in North America, targeting revenue opportunities with key partnerships across the city, and executing on new programs and product launches for the system. You’re someone who can dive into the details and push cross-functional teams to execute on a broad vision while keeping targets and performance metrics in check. 

As an Operations Manager, you will work with the General Manager of Chicago to shape the vision and execution for the Lyft Bikes & Scooters Divvy program. You will also contribute to success and learnings in other markets by developing playbooks, organization capabilities, and advising with on-the-ground execution.

If you share our passion for transportation that empowers local communities, reduces our environmental footprint and brings people together, we’d love to meet you!

• Achieve growth goals through both analytical understanding of targets and performance - members, rides, frequency of ridership, service levels, etc. - and ability to implement across the organization and with vendors (marketing, service delivery, etc.)
• Help identify and drive P&L priorities around top-line growth and cost efficiencies
• Create playbooks, metrics and contingency plans to govern day-to-day operations
• Synthesize market feedback and recommendations for other business, product, and engineering teams
• Liaise with our public relations and government relations teams to address market-specific issues 
• Managing external vendors 
• Build, maintain and monitor reports, dashboards, and metrics to evaluate performance

• 5+ years of experience, in roles with a strategy and operations focus
• Problem-solving background in analytics, strategy consulting, etc. preferred
• Entrepreneurial mindset with a get-it-done attitude
• Experience building from scratch, working cross-functionally, and managing people and processes
• Quantitative by nature and obsessed with process improvement
• BS/BA in Urban Planning, Business, Finance or relevant field; MBA a plus
• Role is based in Chicago with limited travel to other markets when required

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

This role is fully remote in the Illinois, candidates for this role must be based in the Chicago metro area.

The expected range of pay for this position in the Chicago area is $107,640 - $119,600. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.