📍London OR UK Remote | 💰£48,000 - £70,000 (Dependent on Experience)  + Benefits | Hear from the team ✨

About us: 

We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.

About our Operations Outsourcing Team:

Outsourcing is key to enabling Monzo to meet its mission of making money work for everyone, as well as driving a cost efficient operation and delivering excellent customer service.

You’ll work closely with the operations team in order to ensure consistency and partnership between the inhouse team and outsourced suppliers, as well as continually learning and driving improvements. 

You’ll also have the opportunity to support and influence the outsourcing strategy in the near and long term.

Responsibilities:

• Act as primary contact for day-to-day supplier management, including governance structure and supplier communications
• Performance oversight, including reporting of performance and working closely with our suppliers to drive performance
• All vendor management tasks, including managing to contract, Monzo’s third party management policy and invoicing
• Risk and control oversight and incident management
• Point of liaison between Supplier and Monzo teams for e.g. annual policy reviews, process changes or escalations
• Identifying and delivering mutually beneficial opportunities with suppliers that deliver value for them and Monzo
• Support the operation with new initiatives, changes and product launches that will be implemented at your supplier with detailed ownership and oversight on the operational readiness to ensure these are embedded well
• Regular engagement and building of strong relationships with your operational counterpart that your supplier is delivering work for to bring them close to the performance being seen

✈️ Travel: at least once per quarter to our international supplier sites 

You should apply if you:

• Have experience working with and managing Operational suppliers. Experience of managing large operations under rapid growth is a huge plus  - especially within a Contact Centre setting.
• Are used to working in a fast paced environment and dealing with shifting priorities
• Care deeply about inclusiveness and diversity
• Can adapt your approach to working with a range of stakeholders with different needs
• Understand the importance of supplier performance, using metrics and holding suppliers and internal teams accountable

The interview process:

Our interview process involves 3 main stages: 

• Short call with a Monzo Recruiter 
• Initial video-call with Hiring Manager (30 mins)
• Full-Loop Interviews (conducted over GoogleMeet)

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on core-hiring@monzo.com

⏳Applications close at 6pm on 8th February

What’s in it for you:

💰 £48,000 - £70,000 (Dependent on Experience) ➕ plus stock options & benefits 

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for training courses and conferences ➕ And much more, see our full list of benefits here

Equal Opportunity Statement

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

#LI-REMOTE

#CM-1