Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

The order operations team is primarily responsible for sales support of quoting, order booking and license provisioning activities within the quote to invoice function.

All transactions for Self-Managed, Annual Cloud and Professional services are managed by the Order Operations team.

• Sales Support for Quote creation and approvals in CPQ
• Order Form review and signatory
• Opportunity review for completeness including paper work (Order form, MSA’s, PO’s etc.) ensuring all required paperwork is in and clean to be considered valid order to be booked
• Ensuring compliance with the Booking policy and Business Integrity guidelines
• Sales order generation
• License provisioning for self-managed products
• Management of all queries or questions from Sales via Case Queue
• Debook of Deals for various reasons
• Collaboration with Billing and Cloud AR team on end to end transaction processing
• Participation in cross functional programs and projects

• Attention to detail is a critical skill required for this role
• Ability to handle and prioritize multiple contending requests coming via email, slack, case queue etc.
• Ability to advise sales on elements preventing deal booking and providing mentorship on what can be done to remediate
• Understanding of Subscription / SAAS Software business
• Ability to guide on treatment of complex booking scenarios
• Experience of SFDC / CPQ or similar CRM crucial
• Reporting, Dashboarding and analytical skills very useful (but can be developed on the job)
• Collaboration for overall success of team, versus individual achievement
• Ability to communicate in English and Spanish, both verbally and in writing (any Portuguese language skills a plus)
• The ability to work extended hours to cover Month-end, Quarter-End volumes

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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