At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing. 

Partner Ecosystem Analyst Why We Have This Role

We are seeking a highly motivated and proactive Partner Ecosystem Analyst to join our team. In this role, you will support our partner ecosystem operations, ensuring the accuracy, timeliness and processing of Ecosystem compensation payments, reporting, analysis, issues resolution and more.

The ideal candidate will possess exceptional data analysis and reporting skills, critical thinking abilities, and have the ability to effectively handle and resolve compensation inquiries through ticketing systems. You will work closely with cross-functional teams including Sales, Ecosystem and Compensation, to drive execution, identify opportunities for improvement, analyze data, and implement solutions. 

 How You’ll Find Success

• Accurate and Timely Partner Ecosystem Compensation: Ensuring prompt and accurate compensation payment processing for our Partner Engagement Managers (PEMs) and Ecosystem leadership is crucial. Meeting compensation payment deadlines, accuracy and  resolving discrepancies efficiently are key indicators of success.
• Strong Attention to Detail: Being meticulous in reviewing and reconciling deal level transactions from Salesforce, ensuring accuracy, policy adherence and detecting any potential errors or inconsistencies is vital to success.
• Strong Analytical & Reporting Skills: Utilizing SQL, data analysis and reporting tools to generate compensation payments reports, identify trends, and provide insights can contribute to success. Harnessing analytical skills to make data-driven decisions and recognize patterns helps optimize compensation payment processing and Ecosystem performance management.
• Process Improvements: Help identify process improvement opportunities and partner with cross-functional teams to propose potential solutions and execution. 
• Team Player and Effective Communication: Being a dependable team player, building and maintaining strong internal relationships with PEMs and Ecosystem leaders is essential. 

How You’ll Grow

• Drive Systems and Process Improvements: Identifying process improvement opportunities to automate, scale and simplify our existing systems and processes. Seek opportunities to work on cross-functional projects and more.
• Foster Cross-Functional Collaboration: Enhancing your ability to collaborate effectively with cross-functional teams is vital as a Partner Ecosystem Specialist. Take the initiative to build relationships and establish strong lines of communication with Sales, Ecosystem, Compensation and other teams. Attend meetings outside your immediate area of responsibility, and actively contribute to discussions and decision-making processes.
• Enhance Communication Skills: Improve your communication skills, both written and verbal, to effectively convey information, build rapport, and resolve conflicts.
• Take on new responsibilities as dictated by the needs of the business

Things You’ll Do

• Collaborate with internal teams to gather and review compensation-related information
• Run queries, transform and analyze data, calculate and process PEMs payments
• Triage, manage and resolve compensation discrepancies or issues, and address inquiries or concerns from PEMs and Ecosystem leaders
• Generate compensation payment reports
• Maintain accurate documentation and records of compensation activities
• Conducting periodic audits to compensation integrity and adherence to regulatory requirements
• Generate weekly/monthly/quarterly reports to support leadership with decision making
• Ensure clear and concise responses to PEMs and Ecosystem leaders inquiries.
• Exhibit critical thinking abilities to swiftly analyze and assess compensation issues, escalating complex problems when necessary.
• Identify opportunities to improve processes, suggesting innovative ideas and assisting with execution.
• Conduct regular audits of compensation data and processes to identify discrepancies and propose and implement corrective actions.

What We’re Looking For On Your Resume

• Bachelor's degree in Business Administration, Data Analytics or a related field.
• 0-2 years of related experience
• SQL, data manipulation tools and strong Excel skills are preferred.
• Strong data analysis skills to problem-solving skills and the ability to think critically and analytically.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks while maintaining attention to detail.
• Familiarity with Salesforce or similar CRM systems preferred.
• Ability to work effectively in a team setting as well as independently.
• Willingness to continue learning and improving skills and knowledge.

What You Should Know About This Team

You’ll be a Global Ecosystem Operations team member, and we take pride in delivering operational excellence to our external partners and internal stakeholders through accurate, timely, insightful and customer focused deliverables and operational support. We work hard but also love to have fun! Your manager will be located in the US, and you’ll have team members in Mexico, US and EMEA.

Our Team’s Favorite Perks and Benefits

• QMentorship Program matches you with a mentor inside Qualtrics to get meaningful coaching from someone outside your team. 
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.

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