If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

As a Partner Operations Lead, you will play a strategic and hands-on role in improving and scaling the operational performance of our partners across Glovo.

THE JOURNEY

 You’ll be responsible for optimizing key performance metrics such as preparation Time, cancellations, Courier Waiting Time and work closely with various teams to identify inefficiencies, implement solutions, and improve the partner experience and performance. This role is ideal for someone with a strong analytical mindset, solid project execution skills, and a passion for elevating operational excellence. Your day-to-day will include:

• Take full ownership of partner operational performance and proactively manage key KPIs on a daily, weekly, and monthly basis.
• Develop and implement tailored action plans for top-performing and underperforming Partners to improve speed, accuracy, and reliability.
• Collaborate with Glovo teams to launch initiatives that enhance the Partner and Customer experience.
• Identify operational pain points and advocate for process improvements and tech solutions to regional and HQ product teams.
• Lead or support projects that improve scalability and automation in Partner Operations.
• Share insights, frameworks, and best practices with local and regional stakeholders to drive alignment and continuous improvement.

WHAT YOU WILL BRING TO THE RIDE

• Academic background in Business, Engineering, Economics, Statistics, or a related field.
• 3+ years of experience in Operations, Logistics, Strategy, or within a fast-paced, tech-driven environment.
• Strong analytical skills and ability to turn data into actionable insights.
• Proven ability to manage projects and collaborate across teams and functions.
• Fluent in English (spoken and written); additional languages are a plus.
• A structured, detail-oriented mindset and a proactive, can-do attitude.
• Excellent soft skills: from clear communication and empathy to adaptability and stakeholder management, you know how to connect, influence, and lead effectively.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!