At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing. 

Why We Have This Role

Qualtrics is looking for a Partner Payments Specialist who is responsible for managing the payment process for partners/vendors in the Ecosystems organization. You will work closely with the finance, legal, sales and ecosystem teams to ensure timely and accurate payment reconciliation, invoice processing, and partner/vendor payment disbursement plus working on ad-hoc process improvements projects and other roles and responsibilities that evolve through Qualtrics’ continued growth journey.

 How You’ll Find Success

• Accurate and Timely Payments: Ensuring prompt and accurate payment processing for partners/vendors is crucial. Meeting payment deadlines, maintaining payment accuracy, and resolving payment discrepancies efficiently are key indicators of success.
• Strong Attention to Detail: Being meticulous in reviewing and reconciling partner/vendor invoices, ensuring accuracy, and detecting any potential errors or inconsistencies is vital to success. Attention to detail helps maintain financial accuracy and build trust with partners/vendors.
• Effective Communication: Building and maintaining strong relationships with partners/vendors and internal stakeholders is essential. Clear and concise communication regarding payment inquiries, discrepancies, and payment status will contribute to a positive partnership experience.
• Strong Analytical Skills: Utilizing data analysis and reporting tools to generate payment reports, identify trends, and provide insights can contribute to success. Harnessing analytical skills to make data-driven decisions and recognize patterns helps optimize payment processes and identify areas for improvement.

How You’ll Grow

• Identify, recommend, and implement tool, system, process, or policy changes to improve team performance
• Serve as a mentor to junior team members, providing guidance, support, and feedback to help them develop their skills, achieve their goals, and succeed in their roles
• Be involved in ad hoc process improvement projects
• Take on new responsibilities as dictated by the needs of the business

Things You’ll Do

• Collaborate with internal teams and external partners/vendors to gather and review payment-related information
• Run queries, transform and analyze data, calculate and process partner payments utilizing financial systems and other software tools
• Triage, manage and resolve payment discrepancies or issues, and address inquiries or concerns from partners/vendors and internal stakeholders
• Generate and distribute regular payment reports to key stakeholders
• Maintain accurate documentation and records of payment activities
• Conducting periodic audits to ensure payment integrity and adherence to regulatory requirements
• Support the Finance Procurement team in managing and creating Partner purchase requisitions
• Staying updated on industry best practices and changes in payment regulations to enhance payment processes and efficiency

What We’re Looking For On Your Resume

• Bachelor’s degree in Finance, Accounting, Economics, Statistics, Business or Information Systems
• Strong working knowledge of Sales organizations, Sales quotas, and CRM platforms (i.e. Salesforce.com)
• Proficient in navigating and utilizing Netsuite, an enterprise resource planning (ERP) software, to streamline and optimize financial processes, order fulfillment, and other relevant business operations
• Experience delivering against multiple priorities at the same time along with strong attention to detail, planning and the ability to work in a dynamic environment
• Advanced proficiency in Microsoft Excel, including the ability to create complex formulas, generate pivot tables and charts, VLookups, manage large datasets, and automate tasks using macros and VBA programming
• Strong verbal and written interpersonal skills with demonstrated ability to communicate across multiple channels
• Ability to work with and analyze large data sets
• Familiarity with Coupa is a huge plus

What You Should Know About This Team

• You’ll be a Global Ecosystem Operations team member, and we take pride in delivering operational excellence to our external partners and internal stakeholders through accurate, timely, insightful and customer focused deliverables and operational support. We work hard but also love to have fun! Your manager will be located in the US, and you’ll have team members in Mexico, US and EMEA.

Our Team’s Favorite Perks and Benefits

• Qualtrics Experience Program - MXN 36,882 annually for an experience of your choosing (eligible after a year)
• Wellness reimbursement - up to the value of MXN 6,250 per quarter can be reimbursed for a variety of wellness activities
• Allowances for meals, transportation, groceries, and more
• QMentorship Program matches you with a mentor inside Qualtrics to get meaningful coaching from someone outside your team

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.

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