At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Partner Program Specialist - Japan

About The Role

The Cloudflare Japan Partner team is focused on accelerating the adoption of Cloudflare solutions by attracting and growing partners who can acquire new customers and make them successful. Our goal is to recognize our partners’ successes as they harness the collective strengths of our organizations to deliver an exceptional experience for our customers.

Based out of Tokyo, this role will be a dedicated member of the Japan Partner team. You will serve as the primary point of contact for Japan, collaborating closely with the Global Partner Program team to ensure alignment of overall business goals while acting as the "voice of Japan." Your main objective will be to lead the PowerUp program, program initiatives, and localization to accelerate the engagement of our PowerUp partners in the Japanese market.

Additionally, you will work in coordination with APAC stakeholders to drive partner operations and partner marketing.

Responsibilities:

Program Management & Localization:

• Act as the owner of the PowerUp program and related partner benefits in Japan, including auditing and reporting for Elite, Select, Registered, and Distribution partners.
• Serve as the "voice of Japan" to Global Partner Program teams, gathering local requirements to help define and refine competitive programs.
• Lead the localization of PowerUp program policies, processes, and Rules of Engagement (RoE).

Partner Operations & Enablement:

• Work closely with APAC Partner Operations and Enablement leads to track and measure partner requirements, such as certifications and assessments, ensuring partners maintain their tier status.
• Track the performance of each partner and provide essential support and documentation for Quarterly Business Reviews (QBRs).
• Act as the local owner of the Partner Portal, providing guidance on Japan-specific requirements to the global team.
• Conduct regular enablement activities for Cloudflare internal employees on how to effectively engage and work with Channel partners.

Partner Marketing:

• Collaborate with APAC Partner Marketing to drive pipeline generation activities with Japanese partners.
• Assist in managing and evolving partner agreements and contracting processes in coordination with Legal and Operations teams.

Experience  

Professional Experience:

• Minimum 5 years of experience in the technology sector.
• Minimum 5 years of experience building or operating multi-type and multi-tier partner programs (e.g., GSIs, Service Providers, ISVs, etc.).

Communication & Global Collaboration:

• Business-level fluency in both Japanese and English.
• Proven experience communicating and collaborating with multi-region stakeholders (Global/APAC) to drive projects forward.

Mindset:

• Ability to work independently, adapt quickly to a fast-paced environment, and maintain a positive, problem-solving attitude.
• Highly coordinated, self-driven, and operational with strong attention to detail and the ability to influence others.

Travel:

• Ability to travel as required to support partner meetings, development, and enablement. This includes travel within Japan, to the APAC, and to Global HQ in the US.

<Japanese>

Cloudflareの日本のパートナーチームは、新規顧客を獲得し、その成功を支えるパートナー企業の誘致と育成を通じて、Cloudflareソリューションの導入を加速させることに注力しています 。私たちの目標は、組織の総力を結集して顧客に卓越した体験を提供するパートナーの成功を評価し、支援することです 。

本ポジションは、東京を拠点とし、日本のパートナーチームの一員として採用されます。日本専任の担当者として、グローバルパートナープログラムチームと緊密に連携し、ビジネスゴールの整合性を図りながら日本市場の声を届ける役割を担います 。主な目的は、PowerUpプログラム、プログラム施策、およびローカライゼーションを主導し、日本のPowerUpパートナーのエンゲージメントを加速させることです 。

また、APACの担当者と連携し、パートナーオペレーション（パフォーマンス管理やQBRサポート）およびパートナーマーケティング（パイプライン創出）の領域においても中心的な役割を果たします。

プログラム管理とローカライゼーション:

• 日本におけるPowerUpプログラムおよび関連するパートナー特典のオーナーとなり、Elite、Select、Registered、およびDistributionパートナーの監査とレポート作成を行う 。
• 日本市場の要件をグローバルチームに伝える「日本の声」として機能し、競争力のあるプログラムの要件定義に協力する 。
• PowerUpプログラムのポリシー、プロセス、およびルール（Rules of Engagement）のローカライゼーションを推進する 。

パートナーオペレーションとイネーブルメント:

• パートナーオペレーションおよびイネーブルメント担当者と緊密に連携し、パートナーがティアを維持するための認定、アセスメント、トレーニング要件のトラッキングと測定を行う 。
• 各パートナーのパフォーマンスをトラッキングし、ビジネスレビュー（QBR）の実施に向けた資料作成およびサポートを行う。
• パートナーポータルの日本におけるオーナーとして、ローカル要件に基づいた改善案をグローバルへ提示する 。
• Cloudflareの社内従業員に対し、チャネルパートナーとの効果的な連携方法についてのイネーブルメント活動を定期的に実施する 。

パートナーマーケティングと契約管理:

• APACのマーケティング担当者と連携し、日本のパートナーとの共同活動を通じたパイプライン創出（Pipeline Generation）を支援する。
• 法務やオペレーション部門と協力し、パートナー契約の管理やプロセスの改善をサポートする 。

実務経験:

• テクノロジーセクターにおける5年以上の実務経験 。
• GSI、インフラプロバイダー、サービスプロバイダー、ISVなど、多種多様なパートナープログラムの構築または運用における5年以上の経験 。

コミュニケーション能力:

• 日本語に加え、英語を用いてグローバルやAPAC（シンガポール等）のマルチリージョンと円滑に業務を遂行できる能力。

マインドセット:

• 自立して業務を遂行し、変化の速い環境に適応できる問題解決能力とポジティブな姿勢 。
• 高い調整能力、自己駆動型、かつ細部への注意を怠らないオペレーション重視のワークスタイル 。

出張:

• パートナーミーティング、開発、イネーブルメントのサポートのため、日本国内、APAC、および米国本社への出張が必要となる場合があります 。

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.