Partner Service Agent

About the team

Our Partner Support team based in Manchester handles our more complex queries & issues for our restaurant partners.

We are a second-line support team, with a customer focus and problem-solving mindset.

We build our knowledge across multiple different areas of the business and become a hub of different ideas and solutions for both the team and our partners.

About the role

You’ll be working across partner contacts. You’ll handle each contact typically via digital submission, but this may sometimes include a call.

You’ll investigate the issue, look up a solution, and provide a friendly, positive response to our partners.

Queries can range in complexity- Some days might be easier than others, but there’s loads of knowledge within the team to help with anything more complex!

You’ll support the wider team for the same goal- Ensure we’re providing a world-class experience for our partners!

What you'll be doing

• You would cover a range of different contact channels for our partners. Your role will focus on email contacts with our partners, incorporating calls when needed.
• We are a tech-based company so you will use different systems each day

• Your role will be KPIs-based, assisting you in providing the best service for our partners
• You will work a 37.5-hour week in our Manchester office, including 1 weekend day, every 4 weeks.
•  The first four weeks, Monday to Friday shift pattern, fully based in the office. After that, you can split your time between working from home and the office. 

Requirements

• A customer-first attitude
• A keen eye for detail
• Ability to work on different systems and a good understanding of basic technology
• Being clear in both verbal and written responses is important as you will communicate with different people every day
• We handle many different queries, so an organised & open approach is key

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

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