At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

パートナーチームは、Cloudflare のパートナーエコシステムの拡大に取り組んでいます。パートナーアカウントマネージャー、パートナー開発チーム、パートナーソリューションエンジニアが協力し、Cloudflare と共に成長・拡大するパートナービジネスを支援しています。この連携により、お客様がパートナー経由で Cloudflare を導入し、優れたインターネット体験を創出することをサポートしています。

この専門的なポジションでは、日本国内の主要なパートナーとのサービス提供の成功に注力していただきます。お客様の成功は当社にとって最も重要であり、そのためにソリューション導入時にはきめ細やかなサポート（ホワイトグローブ体験）を提供することを目指しています。

当社のサービス提供パートナー（マネージドセキュリティサービスプロバイダー（MSSP）、コンサルティングパートナー、リージョナルおよびグローバルシステムインテグレーター）は、この成功に欠かせない存在です。私たちのチームは、世界中の優れたパートナーと連携し、Cloudflare のソリューション導入・展開・移行・管理における専門知識を活用しています。

パートナーサービスデリバリーマネージャーは、サービスパートナーのオンボーディング、成功支援、必要なサポートの提供、新しいサービスの市場投入をリードする重要な役割を担います。

• 認定サービスデリバリーパートナーとしてのオンボーディングプロセスの管理技術支援：MSSP パートナーおよびサービス提供パートナー（候補含む）の立ち上げ支援をリードし、Cloudflare ソリューションの導入・設定・運用・トラブルシューティングを独自に行えるようにする
• 技術連携：パートナーの技術チームおよびサービス提供チームと定期的に連携し、十分な技術的理解をもって会話を主導する
• 品質管理：パートナーによるサービス提供の品質を監視し、課題の解決や改善を促進する
• 部門間連携：パートナーアカウントマネージャーやパートナーソリューションエンジニアなど社内の関連部門と連携し、パートナーと顧客の双方の成功を支援する
• サービスデリバリーエコシステムの管理：日本のビジネスにおけるサービス提供パートナーのエコシステムを構築・管理し、日本のビジネスリーダーと連携してパートナー能力の向上を図る
• パートナー関係：パートナーの主要な関係者と戦略やロードマップに関する議論を定期的に行う

• 技術知識： Web インフラ、Zero Trust、SWG、CASB、ネットワークセキュリティに関する実務経験
• サービスデリバリー経験：MSSP または類似のパートナーのオンボーディング・管理に関する実績
• MSSP ビジネスの理解：MSSP のビジネスモデル、サービスパッケージの構築、運用プロセスに関する深い理解
• パートナーシップ経験：サービス開発、デリバリー管理、サイバーセキュリティソリューションの提案営業などでパートナーと連携した経験
• コミュニケーションスキル：優れた対人能力、関係構築力、プレゼンテーションスキル
• オーナーシップ：地域におけるサービス提供パートナーのエコシステムに対する高い責任感
• 言語スキル：日本語・英語ともに流暢であること

• プロジェクトマネジメント：複数関係者が関与する複雑なプロジェクトを管理した実績
• 法規制の知識：日本国内のコンプライアンスおよびデータ保護規制に関する理解
• 関連資格：CISSP、CISM、ITIL などの資格保有者は歓迎

About the Department

The Partner team works hard to grow the Partner ecosystem around Cloudflare. Partner Account Managers, Partner Development teams, and Partner Solutions Engineers all support partner businesses as they grow and scale with Cloudflare. All working together help our customers adopt Cloudflare and create great Internet-enabled experiences.

About the Role

In this specialized role, you'll focus on service delivery success for partnerships with key partners in Japan. There is nothing more important to us than our customers' success, which is why we aim to provide them with a white-glove experience in implementing and deploying our solutions. Our service delivery partners - managed security service providers (MSSPs), consultancy partners, regional system integrators, and global system integrators - are a crucial part of this success. Our team's role is to collaborate with the best partners worldwide, who are experts in delivering, implementing, migrating, and managing our solutions. Partner Service Delivery Managers play a key role in onboarding service partners, ensuring they are successful and receive necessary support, as well as hand holding them through launching new service offerings in the market.

Key Responsibilities

• Responsible for managing partner onboarding process to become an Authorized Service Delivery Partner
• Technical Enablement for Service Delivery: Lead the enablement process for both MSSP partners and service delivery partners (including prospective candidates), taking full ownership in equipping them to independently implement, configure, operate, and troubleshoot Cloudflare solutions. optimization and troubleshooting.
• Technical Engagement: Engage regularly with partner technical and service delivery teams. Possess enough technical understanding and experience to lead those conversations effectively.
• Quality Assurance: Monitor and ensure the quality of service delivery by partners, addressing any issues and facilitating improvements as needed.
• Cross-Functional Collaboration: Consistently engage with internal departments such as Partner Account Managers, Partner Solution Engineers, and others to ensure both partner and customer success.
• Quality Assurance: Monitor and ensure the quality of service delivery by partners, addressing any issues and facilitating improvements as needed.
• Service Delivery Ecosystem Ownership: Own the service delivery partner ecosystem in the region, including building partner capabilities in alignment with regional leaders.
• Partnership Engagement: Regularly engage in strategic and roadmap planning discussions with key stakeholders at partners.

Requirements

• Technical Knowledge: Significant hands-on experience in secure web infrastructures, Zero Trust, SWG, CASB, and network security
• Service Delivery Experience: Proven experience in onboarding and managing Managed Security Service Providers (MSSPs) or similar partners
• MSSP Business Experience: Strong understanding of MSSP business models, building services packaging and operational processes
• Partnership Experience: Familiarity working with partners in developing services practice, service delivery management, and solution selling in cybersecurity offerings
• Communication Skills: Excellent communication and interpersonal skills, relationship building and presentations.
• Ownership and Accountability: Strong sense of ownership and accountability for the service delivery partner ecosystem in the region.
• Ability to speak English and Japanese fluently

Bonus Points

• Project Management: A proven track record of managing complex projects with multiple stakeholders is essential.
• Regulatory Awareness: Understanding of Japan compliance and data protection regulations.
• Relevant certifications, such as CISSP, CISM, or ITIL, are a plus.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.