LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

The Partner Solutions Consultant is the technical business partner of the Account Executive, supporting LivePerson's business and revenue goals. The SC drives new customer acquisition by providing high-quality business and product demonstrations, technical validation, and solution design that communicate LivePerson's value proposition while establishing accurate expectations.

You will: 

• Partner with Account Executives to establish purposeful account plans and strategies.
• Create and deliver product demonstrations and presentations.
• Prove a credible, trusted advisor for technical stakeholders at customer and partner organizations.
• Provide ongoing technical support to well-qualified prospects conducting evaluations. This may include training, troubleshooting, and best practices consulting.
• Respond to RFI/RFPs as necessary.
• Document and communicate product feedback and new requirements from the field.
• Always remain a committed and unselfish team player.
• Articulate business value of technical solutions clearly to technical and executive audiences.
• Uncover business requirements and challenges to position problem solving solutions.

You have:

• 5+ years as solutions consulting for a B2B enterprise-focused SaaS company
• Knowledge of mainstream CRMs and sales/service workflow across these platforms
• Experience in contact center technologies and/or customer service use-cases
• Experience navigating complex multi-stakeholder enterprise engagements and interfacing with C-Level executives as a technical advisor across strategic initiatives
• Understanding of APIs and complex integrations
• Understanding of common info security standards
• Bonus: Telco and/or networking experience

Benefits: 

• Time away: Vacation, public holidays and care days.
• Financial: Pension, deferred pension and ESPP.
• Family: Parental leave.
• Development:  Generous tuition reimbursement and access to internal professional development resources.
• Additional: Exclusive perks and discounts.
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.