At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Candidate Requirements:

• Hands-on experience with how the internet works and the desire to expand that knowledge. For example:
  • Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, or HTTP
  • Reverse and forward proxies and the applications of both
  • Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
  • Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, or TLSv1.3
  • Enjoy the adventure of troubleshooting technical problems
  • Understand why Cloudflare plays an important role on today’s internet
• Minimum 5 years of customer/partner-facing experience, and experience translating business requirements into technological solutions.
• Proven experience building deep technical relationships with channel partners, systems integrators, and third-party developers to deliver high-impact Cloudflare solutions.
• Excellent communication, documentation, problem-solving, and project management skills
• Experience with a scripting language (e.g. Python, JavaScript, Bash) will be an advantage
• Fluency in English and Mandarin is required to work with regional partners

Bonus points:

• Hands-on experience with similar Cloudflare Solutions (Zscaler, Akamai, Imperva, Cloudfront, etc.) will be preferred
• Experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2

Job Roles:

• Cloudflare Partner Services organization provides services and product implementation advisory expertise to our strategic Services Partners to help them build service management offerings around Cloudflare.
• As a Technical Services Manager (TSM), you will draw on your technical acumen and partner-facing skills to help Services Partner successfully migrate, implement, and manage Cloudflare solutions.
• In this role, you will manage the successful technical delivery of Services Partner engagements to drive customer adoption of Cloudflare solutions, for example, Cloudflare Zero Trust, Application Services, Network Services, and Edge Developer solutions.
• You will build deep technical relationships and regularly engage with diverse stakeholder groups within the partner and customer organizations (as needed), including executives of large enterprises and a cross-functional and geographically dispersed team. 
• You'll utilize your relationship management skills and technical credibility to effectively communicate at all levels of the organization. 
• Ability to travel (domestically and internationally) approximately 25% of the time, as needed.

 Job Responsibilities

• Develop strategic relationships with partner organization stakeholders to understand their services business offering and develop strategic roadmaps. 
• Provide Services Partners with technical guidance, timelines, milestones, migration goals, and business transformation strategies to address customer technical requirements.
• Build up Services Partners' technical competency in delivering Cloudflare services during the incubation period.
• Lead quarterly technical services reviews to better Services Partners' technical needs.
• Plan for Services Partners Practice workshops partnering with Customer Support, Technical Marketing Engineering, Product and Enablement team to ensure Partner Service Delivery success during migration/implementation projects. 
• Work with Partners and Support to guide issues/escalations to resolution, as needed, with regards to migration/implementation projects.
• Develop best practices and assets based on the learnings from project engagements to support initiatives to scale through partners and accelerate Cloudflare adoption.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.