About Payoneer 

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets. 

By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.  

We are seeking a motivated and customer-focused Customer Relations Associate to manage and grow relationships with our Turkish-speaking client segment. In this role, you will play a key part in strengthening client satisfaction, maintaining account health, resolving operational and compliance issues efficiently, and supporting scalable engagement across a high-volume customer base. You will collaborate across departments to deliver an excellent client experience and support business success.

• Oversee and manage relationships with mid-tier clients, ensuring a high level of engagement and satisfaction.

• Proactively identify business opportunities within your client portfolio by strengthening relationships and supporting through product education.

• Act as the primary point of contact for Turkish-speaking business clients, supporting their operational and financial needs.

• Join internal operations and commercial calls when needed to represent client needs and ensure alignment across departments.

• Proactively identify recurring problems and implement scalable, one-to-many solutions to enhance efficiency and prevent churn.

• Support the development and implementation of new processes and pilot initiatives, contributing to a growing and evolving team.

• Serve as the client advocate by solving issues quickly through close cooperation with internal teams including Customer Care, KYC, Payments, Risk, and Compliance.

• Maintain accurate client records and activity tracking within the CRM platform.

• Monitor market trends and client feedback to anticipate needs and contribute to continuous service improvement.

• 3+ years’ experience in customer relations, account management, or sales, preferably in fintech, financial services, or e-commerce.

• Language skills: Turkish and English - Advanced

• Proven success managing mid-tier or high-volume client segments with a focus on client retention.

• Strong understanding of financial systems or digital payments

• Excellent communication, relationship-building, and organizational skills.

• Experience working cross-functionally with internal teams.

• Proficiency with CRM platforms (e.g., Salesforce) and comfort working in dynamic, high-paced environments.

The Payoneer Ways of Working 

Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. 

Continuously improve Always striving for a higher standard than our last. 

Do it. Own it. Being fearlessly accountable in everything we do. 

Build each other up Helping each other grow, as professionals and people. 

If this sounds like a business, a community, and a mission you want to be part of, click now to apply. 

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.