Role OVO-View

Team: Smart and PAYG Operations

Location:Hub Based - Hybrid for all

Salary banding: £45,770 - £60,000

Experience: Mid-level-Expert

Working pattern:Full-Time

Reporting to: David Kynaston, Senior Manager PAYG Revenue Assurance

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Strategy. Delivery,  Improvement

Top 3 qualities for this role: Continuous improvement. Innovative, Results driven

Where you’ll work:

Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person. 

You’ll be assigned to the closest one of our three hub offices, Bristol, Glasgow, or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life.

Everyone belongs at OVO:

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet:

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

This role will be varied in the types of projects including policy development, addressing root causes and gap reduction. It will involve strong stakeholder engagement, prepayment and Gap knowledge and relationship management. Key to the success will be working closely with other PODs and teams within OVO to champion meter performance and prioritise work.

This role in a nutshell:

As the Revenue Assurance Optimisation Manager you will be responsible for a number of key projects focused on improving our PAYG Revenue Assurance position. 

You will play a critical role in delivering on our PAYG Gap targets, through managing end to end projects focused on both upstream impacts on Gap and the reduction of gaps itself.  

Your key outcomes will be:

• Be a PAYG and Revenue Assurance expert to be able to support the wider business and understand how these processes impact our customers
• Work with tech teams to help develop system fixes and improvements which result in a positive impact in PAYG gap
• Be the key contact for PAYG Revenue Assurance issue management and adhoc queries
• Proactively identify revenue leakage risks through understanding PAYGO processes across OVO
• Help develop a wider PAYG policy for how we interact with our customers
• Manage ad hoc projects focused on improving our Revenue Assurance position
• Own all gap pots not worked by EXL in order to drive the reduction of these pots and overall improvement of Gap
• Be proactive in driving change, present findings, recommendations, and progress reports to senior management, acting as an advocate of a culture of continuous improvement within the organisation
• Set clear objectives, KPIs, and targets for project delivery ensuring a clear plan for delivery and that this plan aligns with OVO priorities 
• Identify opportunities for improvement across the PAYG estate and be able prioritise based on customer and business impact
• Support the wider Revenue Assurance team (insights and process teams) in their activities
• Build relationships across OVO to enable the buy into change and identification of issues
• Foster a culture of continuous improvement, embracing innovative solutions, and promoting operational excellence across all teams
• Drive alignment on strategic initiatives by facilitating communication between technical teams, customer-facing teams, and senior leadership
• Lead, mentor, and support a wider variety of teams sitting with Infrastructure and Asset Maintenance
• Champion PAYG gap throughout OVO to raise awareness and create a sense of wider ownership

You’ll be a successful PAYG Revenue Assurance Optimisation Manager at OVO if you…

• Understand PAYG customers, end to end PAYG journey and PAYG processes to enable you to drive Gap value
• Understand Gap calculation and the root causes of gap within PAYG
• Analytical skills, with the ability to interpret complex data sets and make strategic decisions
• Excellent communication and stakeholder management skills, with the ability to influence at all levels
• Understanding of prepayment meter functionality, processes and revenue assurance for both trad and smart meters
• Experience working within a prepayment area, focused on revenue assurance activities
• Able to take ownership of problems in a pressurised Environment
• Excellent time management skills; able to effectively plan own and others’ time
• Able to build trusting team environments that to foster constructive debate without blame
• Able to make decisions and prioritize workloads
• Outstanding organisational, interpersonal and communication skills with an ability to help discussion, conflict resolution and decision making
• Support and educate business owners to build and maintain a prioritised backlog
• Ability to think strategically and to align asset management plans with OVO Energy’s long-term objectives
• Problem-solving skills with the ability to innovate and optimize processes
• Open to innovation and  leveraging new tools and methodologies to drive efficiency and performance

Let’s talk about what’s in it for you:

We’ll pay you between £45,770 and £60,000, depending on your specific skills and experience.

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.