Role OVO-View

Location: Hub based! Bristol, London or Glasgow

But you have the flexibility to work wherever suits you best

Team: PAYGO Value Stream Team

Salary banding:   £46k to £65k

Experience: Experienced

Working pattern:Full-Time

Reporting to: PAYGO Value Stream, Policy Standards and Assurance Senior Manager

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Opportunity, rewarding, vital

Top 3 qualities for this role:  Balanced, Robust, Determined

In the words of the team, you should leave your current role for this one because….

“This is a huge opportunity to make a difference to 750,000 customers, to  continue our work to be an exemplar in the safeguarding of our customers for this critical product"

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

We’re hiring world-changers. From Zero Carbon Living Advisors to Product Managers, every role we’re hiring plays their own part in our mission; our role is to find those people and bring them on our Zero Carbon journey.

This role in a nutshell:

Pay as you go Energy, or PAYGO is a key part of the OVO Energy business. Simply put, it’s the way that many of our customers choose to pay for their Energy, in advance by ‘topping up’ their meter. The PAYGO Value Stream team operates across our enterprise to develop this 750,000 customer, £1.4bn turnover business. 

There are three elements to our mission: 1 Safeguard and protect our customers, 2 Simplify the business, 3 Improve value to OVO. The policy, standards and assurance manager will play a vital role in making sure that we’re exemplars in safeguarding customers and fulfilling our legal and voluntary commitments.

You will be joining at a key time for OVO’s pay as you go energy business. We’re on the journey to simplify and transform the business, but there’s still lots to do.

Your key outcomes will be:

• Assist the senior policy manager to develop our 2 - 3 year strategy to reduce and control customer and reputational risk across all PAYGO touchpoints
• Understand all relevant PAYGO regulation and commitments that OVO has signed up to
• Agree processes to achieve clear audit trails to demonstrate alignment to policy and standards 
• Build and refine appropriate governance mechanisms, to hold all relevant functions to account for performance to policy

Within your first 6 months month you’ll:

• Develop deep subject matter expertise in all licence, legal and voluntary commitment relevant to PAYGO
• Develop and maintain policies and standards that express our interpretation of all commitments, ensuring that these are relevant and available at all times
• Agree a clear framework across OVO to show who is responsible for for fulfilling relevant commitments
• In conjunction with operational owners for all PAYGO functions, ensure that training, work instructions and quality assurance processes are aligned to PAYGO policies and standards
• Provide regular assurance mechanisms, to provide robust evidence that working practice is in line with commitments, or corrective action will be taken and tracked for effectiveness
• Liaise with and support regulatory, compliance and legal teams when required to respond to investigations
• Capture and report on high level risks across PAYGO and report into existing business processes inc Hyperproof and risk committee

You’ll be a successful PAYGO Monitoring, Standards and  Assurance Manager here at OVO if you…

• Have experience at defining policy, standards and assurance frameworks and embedding these into an organisation at scale
• Ideally have some experience of Energy supplier regulation, or can demonstrate operating in a similar environment at a senior level
• Have experience of dealing with regulatory and consumer bodies, including managing through regulatory enquiries 
• Are inquisitive and happy to both deep dive into a subject, but can also see the big picture opportunities
• Like the opportunity to shape the current approach to deliver an even better result over coming months
• Can understand how to balance assurance with customer and business requirements 
• Love to collaborate and influence across multiple functions and stakeholders, you can lead without direct control
• Can articulate the benefit of strong assurance in broad terms that appeals to multiple stakeholders in a highly commercial environment

Let’s talk about what’s in it for you

We’ll pay you between £46,000 and £65,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..