Payment Operations Specialist - Global Processing

 

We’re looking for a Payment Operations Specialist to join our Global Processing team in Austin, Texas. 

The role is a unique opportunity to join one of the fastest growing companies in Europe and help millions more potential customers save money by using Wise. 

Payment Operations Specialists play a crucial role in supporting the Payment Operations Organisation reach its vision - seamless flow of customer funds. By ensuring high level execution of the daily responsibilities and consistently supporting Payment Operations in reaching the SLA’s, Payment Operations Specialists help our customers receive their funds faster 24/7 globally. The role gives a unique opportunity to learn how different currencies function, and impact customers on a global scale. The core ownership lies within daily tasks and responsibilities and the impact is well-defined, clear and largely shared collectively with the team.

The projected start date for this role is February 20 or March 11. It is important to note that this position is hybrid, located in Austin, Texas, and not fully remote.

Your Mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. 

In this role, you'll add to that mission by:

• Maintaining consistent and high-level execution of daily tasks related to payment processing;
• Supporting your team by reaching your role set SLAs and KPIs which in turn contribute to the team by meeting team's main performance metrics and SLAs;
• Detecting and escalating domain-related problems and complex issues to Regional Payment Operations teams, ensuring timely and relevant communication with stakeholders;
• Following operational procedures and keeping track of critical updates.

 

A bit about you:

• You’re accurate and pay attention to detail
• You’re meticulous and accurate in your task execution
• You’re SLA driven and are motivated to hit team and personal metrics
• You place customers first and you make no compromise on this
• You’re a clear and honest communicator and able to articulate potential improvements
• You’re comfortable with feedback and being part of a team where ideas are shared and openness is valued
• You’re proactive and collaborative
• You’re flexible with your working hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays
• Fluency in Japanese is a plus!

Key benefits:

• 💵 $26.50 per hour starting salary
• 🚀 RSU's in a rapidly growing company 
• 💻 Hybrid working model – a mix of working from home and from the office
• ✈️ Wisers can work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to
• 💪 An annual self-development budget
• 🩺 Medical, dental, & vision insurance – including HSA and FSA options
• 💝 Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program
• ☀️ 25 days PTO, 15 sick days, 11 paid holidays, 5 compassionate leave days, 3 “Me” days and 1 volunteer day, annually
• 🏝️ A paid 6-week sabbatical leave after four years 
• 👶🏼18-weeks of paid parental leave, after one year with us
• 💰 401k with up to a 4% employer match
• 🏆 2023 Austin BuiltIn Best Award winner for Best Places to Work and Best Large Places to Work
• ⭐️ Here’s more info on our benefits in Austin 

 

#LI-HYBRID

#BI-Hybrid

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Salary (Hourly)$26.50—$26.50 USD

We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.