Role OVO-View

Location: Hub based! Bristol, London or Glasgow

But you have the flexibility to work wherever suits you best

Team: Payments

Salary banding:  £45,000 - £60,000

Experience: Mid-level

Working pattern:Full-Time

Reporting to: Maxine Glennerster - Head of Payment Solutions, Consumer Financing and Fraud

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Fraud, Payments, Crime

Top 3 qualities for this role: Organisation, investigative, enthusiastic

In the words of the team, you should leave your current role for this one because….

"I love working in Payments and Fraud; everyday is something new and there are multiple learning opportunities. We get to create strategies and make decisions which have a big impact across the business and more importantly, for our customers."

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Team working for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

Payments Fraud is a central risk of Zero Carbon Living at OVO. If a customer cannot safely pay for their energy or decarbonisation products in a variety of ways that best suits their circumstances and personal preferences, they will look elsewhere. We are looking for ambitious, payment fraud enthusiasts to drive forward our payments area

This role in a nutshell:

As OVOs Payments Fraud Analyst you’ll lead and analyze our payments and fraud data and explore patterns and inaccuracies. 

You’ll need to be data literate and comfortable building reports and analyzing data using BigQuery, Tableau and Python.

You’ll be building dashboards and alerts to proactively spot suspicious activity and identify fraudulent patterns and be comfortable explaining these patterns to key team members.

In this role, you can expect to be working collaboratively with teams across the company to promote purpose-led, data driven decision making into our product and tech landscapes to protect us against vulnerabilities. 

You will protect OVO through the development of a comprehensive fraud management register.

Your key outcomes will be:

• Build comprehensive fraud dashboards, alerting key team members to unusual and fraudulent activity
• Review and analyse alerts, writing Suspicious Activity Reports and escalating where vital
• Conduct larger scale analysis over longer time periods
• Proactively search and test vulnerabilities in our customer and agent journeys to identify vulnerabilities from internal and external actors.
• Establish relationships with team members
• Connect with the wider team and Fraud Lead on patterns and trends in fraud
• Investigate potential fraudulent activity, supporting full investigations to identify root cause and propose solutions and requirements to close down any vulnerabilities.
• Ensure meticulous attention to detail and confidentiality when investigating cases

You’ll be a successful Payments & Fraud Analyst at OVO if you…

• Knowledgeable and have experience within the Fraud and Payments space
• Data literate, with SQL, BigQuery and Tableau experience. Python experience is also desirable.
• Approach everything with a data first approach and comfortable with moving between data rich environments
• Comfortable investigating fraudulent transactions and carrying out fraud investigations
• Ability to communicate clearly and deliver a succinct, confident message to a wide range of team members
• Passionate about Fraud and knowledgeable about compliance in these areas.
• Proactive communication and stakeholder management. Critically you know when and how to say no 

Let’s talk about what’s in it for you

We’ll pay you between £45,000 and £60,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..