🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍London | 💰 £28,000 - £32,000 + stock options + Benefits | Hear from the team ✨

Closing Date for applications - Friday July 5th @ 10am 🕙 we may close the advert early if we receive a high volume of applicants, so please apply as soon as possible! 

⭐️ About our Payments Team

We’re looking for an enthusiastic, diligent Operations Specialist to join our Payment Operations team in London, and help us build an amazing operational function.

You’ll be joining a small team of specialists in our London office, responsible for managing the critical payments processes that keep Monzo running smoothly. You’ll help us continuously improve our processes to adapt to ever changing demands, and will have the opportunity to work with the wider payments engineering team to develop innovative, technology led solutions.

🔑 You'll play a key role by

• Managing cash in our corporate accounts and processing critical high value business payments
• Managing and executing daily Treasury payments
• Managing and executing payment processes to ensure payments work flawlessly for our customers
• Managing physical cheque operations
• Promptly dealing with escalations and queries from our Customer Operations team
• Maintaining existing and creating new procedural documentation
• Actively seeking efficiency improvements to processes, and working closely with Analysts and Engineers to implement these
• Carrying out important checks to ensure our accounts reconcile, identifying discrepancies, and resolving them
• Supporting the wider Payments and Finance team with ad-hoc requests and projects
• Building and maintaining relationships with our third party vendors. Ensuring the service provided is to a high standard and making recommendations to improve and streamline processes and interactions

🤩 We’d love to hear from you if…

• You can adapt to new systems easily
• You have a high attention to detail and delight in investigating and solving issues for people
• You have a keen eye for process improvements
• You’re a team player, we work best as a supportive and collaborative team
• You thrive in a dynamic and constantly evolving environment
• You’re a self-starter and are hands-on

🌈 The interview process 

• Application
• Initial call with a member of the hiring team
• Take home task
• Final stage interview loop

Our average process takes around 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on hiring@monzo.com

What’s in it for you:

💰 £28,000 - £32,000 ➕ stock options & benefits 

📍This role is based in our London office⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

#LI-MY

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.