Role OVO-View

Team: Employee Relations

Salary banding:  £31,000 - £36,000

Experience: Mid-Level

Working pattern:Full-Time hours - 6 month Fixed-Term Contract

Reporting to: Employee Relations Manager

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: People-focused, ownership, supportive.

Top 3 qualities for this role: Empathy, resilience, communication.

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

We’re responsible for supporting our People Team and Business Managers through formal employee relations cases.  Our key drivers are to be a leading place to work through driving simplicity across all People processes to create the Moments that Matter for our colleagues.

This role in a nutshell:

You’ll provide support to operational managers and ensure that all formal people-related hearings are conducted in line with legislation and company policy and practice, in a fair and consistent manner which minimises risk to the company.

You’ll ensure that all records of cases are updated in a constructive and clear manner, and use that information to evaluate each situation and conduct an appropriate level of risk assessment.

You’ll need to exercise good judgment and be able to identify when to escalate any potential legal/financial risks or damage to business reputation resulting from best practice not being followed/rejection of HR recommendations by the business

Your key outcomes will be:

• Using technical expertise to advise our People Team and Operations Managers on all aspects of the employment relationship particularly where there is a sense of dispute or disagreement.
• Preparing internal company information to support pre-conciliation with ACAS, and conducting any pre-conciliation discussions.
• Engaging with legal representation to understand risk/prospects of Employment Tribunal claims and prepare the bundles necessary to support tribunal claims.
• Keeping key stakeholders informed of risks/prospects and facilitating discussions around appetite to settle or defend cases.
• Actively challenging the status quo looking for opportunities to build team capability, be more efficient, streamline processes and improve the service.
• Highlighting any anomalies within the application or interpretation of policy to contribute to Employee Relations to assist with policy development

You’ll be a successful Case Manager here at OVO if you…

• Have proven experience within a similar role within a People team, clearly understanding interdependencies across a people function
• Have a high level of emotional intelligence and resilience, being seen by others as empathetic
• Have detailed understanding of employment and case law, ACAS early concilation process and Employment Tribunal process
• Are confident within your knowledge and understanding of HR policies, procedures, practises and processes
• Have strong interpersonal and influencing skills
• Are a credible and confident decision maker
• Deal confidently with ambiguity
• Are adaptable to dealing with different people in different and difficult situations
• Are committed to high levels of customer service
• Are an innovative problem solver

Let’s talk about what’s in it for you

We’ll pay you between £31,000 and £36,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..