GoCardless are here to support you and we’re committed to making the hiring process inclusive and accessible for everyone. If you need extra support or any adjustments made, please reach out to your Talent Partner.

Remember, we don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

  About us

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.  

GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. We are headquartered in the UK, with additional offices in Australia, France, Latvia and the United States.

The deadline for application submission is November 5. The role

We’re looking for an enthusiastic and motivated People Operations Coordinator to join our People Operations team. In this role, you'll support our global employees with various people-related questions. You'll ensure that all business-as-usual activities related to onboarding, offboarding, payroll, and benefits are completed accurately and on time, and you’ll assist with various initiatives and projects.

Previous experience in payroll, benefits, employee lifecycle processes, or other HR roles is a plus, but not essential. You should be eager to learn and reliable as you handle various processes and support the team amid busy and shifting priorities.  

Reporting to the People Operations Manager based in London, you will be responsible for a variety of day-to-day activities within the People Operations Team and assist other People team members with ad hoc tasks as needed. You’ll gain exposure to various People projects and initiatives aimed at enhancing employee experience, along with opportunities for process improvement and automation.

What excites you 

• Completing tasks accurately and on time
• Delivering top-quality work every day to contribute to both team and company success
• Learning something new every day to grow personally and professionally
• Working on a wide range of tasks and projects within a dynamic and busy environment
• Putting structure to unstructured processes while navigating and operating confidently in ambiguous environments
• Constantly improving employee experience by suggesting improvements, identifying process gaps, updating the documentation and employee guides
• Shaping the employee journey by delivering the best onboarding and offboarding experience
• Sharing insights and collaborating on problem-solving
• Working effectively as an individual while also being a team player

What excites us  

• Previous experience in HR Operations/ Generalist or Specialist role is good to have
• Strong focus on accuracy and a commitment to maintaining high standards in all People processes
• Passion for learning new skills
• Creative and curious mindset that brings ideas to life
• Good communication skills
• Providing exceptional customer service to employees and stakeholders 
• Being hands-on with everyday tasks

The qualities we'd like to see

• Agile and Adaptable: ready to navigate change with ease and flexibility in a dynamic environment.  
• Proactive "Make It Happen" Attitude: eager to bring innovative ideas to the table
• Comfortable with Ambiguity: able to find clarity and direction in uncertain situations.  
• Data-Driven: proficient in data manipulation, with attention to details  
• Self-starter: always ready to take the initiative and help other team members
• Inquisitive Learner: inherently curious, consistently seeking opportunities for personal and professional growth.  
• Resilient: demonstrates resilience in the face of challenges, maintaining a positive outlook.  
• Good Communicator: ensures clear and open communication.  
• Tech-Savvy: Passionate about leveraging technology
• Kind: Treat all colleagues with respect and understanding. 
• Team Player: committed to fostering a supportive team environment and contributing to collective success.

Salary range - the expected base salary range for this position is between €1450 and €1800 (gross). Base salary ranges may vary and are determined by things like geography, level of experience, interview assessment and seniority compared to fellow employees at GoCardless doing similar work. Please note that whilst we strive to offer competitive compensation, there is no guarantee that an offer will reach the upper limit of the stated range.

(some of) The good stuff

• Wellbeing - stay healthy with dedicated support and medical cover
• Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period (in accordance with our work away policy)
• Adaptive Working - Our hybrid workplace model fosters collaboration and flexibility, with in-office days determined at team level
• Equity -all permanently employed GeeCees receive equity so we can share in the success we achieve together
• Parental leave -to suit everyone embarking on life's great adventure
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

Life at GoCardless  

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCees’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We’ve got a long way to go, but here’s how we’re doing as of July 2024;

45% identify as women

23% identify as Black, Asian, Mixed or Other

10% identify as LGBTQIA+

9% identify as neurodiverse

2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

Sustainability 

We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.