Get to know OktaOkta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you.

Job Duties 

Okta is looking for a Mobility & Compliance People Operations Lead as we expand our Shared Services team globally. You will be a key member of the Okta People Operations (POPs) team focused on scaling HR Operational Support and delivering an exceptional employee experience. The ideal candidate will be a self-starter with great customer service skills. As a People Operations Lead, your primary responsibilities will be the management of day to day team operational workflows. Partnering across POPs, you will stay abreast of all Tier 1 level employee touchpoints and interactions while owning the resolution of issues, inquiries, and overseeing day-to-day ticket management. 

Role Responsibilities

• Serve as the primary point of contact for Tier 1 POPs shared services support requests across the People & Places Org at Okta 
• Coach Tier 1 POPs specialists in core job responsibilities through regular review of tickets and quality evaluations 
• Partner within the People functions you support to find solutions within our existing workflows. Follow process/procedures where defined, work with your peers and leader to establish and clarify processes where absent 
• Create internal team standard operating procedures and process documentation & act as subject matter expert for Mobility & Compliance transactions 
• Identify training needs and opportunities for team skill development 
• Act as an employee advocate by providing feedback to internal stakeholders on employee needs and experiences 
• Respond to routine employee inquiries and requests through our case management platform, ServiceNow; Handle Tier 1 escalations professionally and efficiently
• Support employee lifecycle transactions from end-to-end while maintaining a high level of compliance and confidentiality 
• Provide consistent communication to leadership regarding employee inquiry ticket trends, metrics and SLAs 
• Maintain accuracy and integrity of employee data in Workday and other systems through regular audits and data coordination
• Assist with ad hoc mobility & compliance requests, user acceptance testing (UAT), and special employee initiatives 

Minimum Required Knowledge, Skills, and Abilities:

• 2+ years of experience in HR/Shared Services Operations ideally in a fast paced, growing tech company 
• Prior experience working with HR Operations processes (Mobility / Compliance) 
• You are self-motivated and unafraid to ask questions, get creative with your solutions, and communicate feedback to partners for process efficiency 
• You understand the importance of customer experience and are highly responsive to all inquiries
• Maintains high confidentiality and integrity handling sensitive HR data 
• Ability to work cross-functionally, take initiative and meet multiple deadlines 
• Intermediate experience in Microsoft Office, Google Suite and must gravitate easily to new technology. You enjoy learning new tools and systems and pick them up quickly (we use Google Suite, Box, Excel, Greenhouse, DocuSign, Workday, ServiceNow and many more)
• You prefer over-communicating to regular-communicating and use it as a vehicle to build relationships

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What you can look forward to as an Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.