Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you.

Okta is looking for an experienced EMEA People Operations Manager as we continue to expand our Shared Services service offering globally.  You’ll play a critical role in expanding, scaling and delivering HR operational support across Okta’s people partners and employees. This role will serve as the EMEA POPS lead for all employee lifecycle processes owned by Shared Services, and expanded processes to be transitioned throughout the year. 

Role Responsibilities

• Partner with internal Okta team members to ensure successful completion of escalated POPS transactions while meeting KPIs and SLAs 
• Work with POPS team to align on scope of new processes to be transitioned to POPS or shared services for ownership and track metrics for new processes as appropriate 
• Answer and transact on escalated Tier 2 inquiries, processes and requests through our case management platform, ServiceNow, while appropriately escalating complex cases to the appropriate COE.     
• Drive process and automation opportunities and improvements
• Analyse ticketing and trends to provide best practice recommendations 
• Act as the voice of the employee for EMEA and collect feedback to drive continuous improvement across all HR operations support and team culture 

• Champion the work of the team to ensure efficiency and the highest quality of work in the delivery of all employee lifecycle processes 
• Support cross-functional projects to enhance and optimize our Shared Services processes  
• Effectively dealing with queries escalated to your attention, and ensuring any issues are dealt with in a professional manner with the highest level of customer service
• Assisting all customers in a positive, friendly and professional manner, to ensure all enquiries are dealt with in an efficient and effective manner
• Enable our employees to self-serve on HR policy and process by creating, maintaining, and continuously improving our internal knowledge base

Minimum Required Knowledge, Skills, and Abilities:

• Bachelor’s degree or relevant experience required
• Minimum 4-5 years experience in HR or People Operations role 
• Prior experience working with HR Operations processes, including new hire onboarding employee lifecycle events, and additional processes across all people partners such as Global Mobility, Compliance, People Business Partners, Benefits, and more
• Ability to work cross-functionally, take initiative and meet multiple deadlines.
• Outstanding customer service, verbal, and written communication skills.

Preferred Knowledge, Skills, and Abilities:

• Previous experience working in Workday & ServiceNow is highly desired
• Experience leading a team 
• Experience working in a high-speed, global technology company 
• Experience leading cross-functional projects 
• Previous experience in remotely onboarding and working remotely is highly preferred

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What you can look forward to as an Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.