At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Our focus is getting the best people to work at Cloudflare and then allowing them to do their best work. We are looking for a motivated People Services Team Lead who’s ready to support a rapidly growing organization scale with efficiency and be the technical operational focus point for their region. The main function of this role is to ensure the practices and processes are being executed and audited. You’ll train new members to the team and support them to deliver world-class employee inquiry support as you work as an escalation point for higher complexity matters involving People and Payroll questions directly from employees. This role ensures critical People and Payroll transactions are done to minimum standard and that all our people systems are auditable, clean and up to date. Along the way you will also have opportunities to help design and improve our existing processes as we align and scale across multiple regions.

• Payroll Sign off - Execute the monthly checks on the region payrolls to ensure they are being submitted accurately 
• Follow schedule for the SOX Control items and ensure they are on track
• Track any change / improvement required for Business Processes 
• Regional Offer Approval
• Lead on improvement projects defined by the group
• Act as SMEs of our systems. 
• Senior Mgmt Support
• Tickets reporting, analysis of patterns and trends
• Support Management with Tests and Troubleshooting on technical issues

Examples of desirable skills, knowledge and experience

• Experience with HR systems  
• Highly detailed and process oriented
• Solid knowledge of Mexico and US employment law and experience operating as lead within these environments. Knowledge of Canada labour law a plus.
• Strong customer focus and relentless commitment to employee experience
• Strong oral and written communication skills, effectively presenting information and responding to cross-region and cross-functional customer questions 
• Able to prioritize and execute accordingly, ready to report on status on demand
• Strong organizational, problem-solving and time management skills
• Adaptability in a dynamic, fast-paced environment

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.