Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you.

Okta is looking for a highly organized & detail-oriented self-starter to join our Business Technology team as an Associate Product Analyst. The Associate Product Analyst will be responsible for production support in all facets, with a primary focus on supporting the People team with technical support.

Responsibilities:

• Monitor ServiceNow queue, triage requests, and daily transaction processing
• Tier 1 & Tier 2 support for all tickets
• Partner with People Operations on conducting data and process audits
• Provide support to Okta employees and respond to requests
• Assist with testing of projects including: development of testing scripts, execution of test scenarios, and support testers when necessary.
• Create, run, and distribute reports
• Partner with People Operations in documenting and maintaining HRIS processes and reference guides
• Ability to troubleshoot issues and propose solutions
• Collaborate with cross functional teams including HR, Finance, IT, Payroll, and business managers
• Participate in requirements gathering and documentation. Develop use case definitions for techno-functional initiatives under the supervision of a senior member.
• Perform the following on an engagement in partnership with your manager/team: understand business requirements, configure the solution, demonstrate the configurations through the development of testing systems, assist the business in testing the solution
• Manage upgrades and implement new and revised functionality

Skills & Education:

• Attention to detail and process oriented
• Prior experience in a Human Resources discipline and/or with an HRIS application
• Desire to pursue a systems-based career
• Cornerstone Ondemand and Greenhouse systems experience preferred
• Proficient in Microsoft Office, including Excel, and/or GSuite applications
• Strong written and verbal communication skills
• Strong multi-tasking skills and the ability to drive issues to completion
• Ability to operate in a fast-paced, continuously changing environment
• Ability to work with confidential information & must consistently exercise good judgment
• Ability and desire to learn about and expand your expertise to encompass new areas of Workday
• Problem solving and solutioning mindset
• Bachelor's degree or equivalent experience

What you can look forward to as an Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.