We’re looking for a Platform Due Diligence Senior Agent to join our growing team in Tallinn. This role is a unique opportunity to have an impact on Wise’s mission, grow as an agent in the compliance field, help millions of people around the world save money, and drive growth on the Wise Platform. You will also develop an in-depth understanding of Wise’s business model and foster relationships with teams across the company as you work to help them understand Due Diligence risk exposure and mitigation strategies. 🚀

Your mission: 

This role is a unique opportunity to have an impact on Wise’s mission, grow as an agent in the compliance field, help millions of people around the world save money, and drive growth on the Wise Platform. You will also develop an in-depth understanding of Wise’s business model and foster relationships with teams across the company as you work to help them understand Due Diligence risk exposure and mitigation strategies.

What You'll Actually Do:

You will be a member of Wise’s Partnerships team to help provide skilled onboarding support to customers of Wise Partners who utilise Wise's platform/API services by:

• Ensuring that we offer an excellent due diligence support and onboarding experience specialized attention for platform partners & customers;
• Actively collaborating with the product team to constantly improve the Platform Due Diligence flow for the customer interface;
• Reviewing CDD/EDD documents, as well as communicating alongside various departments to guarantee an optimal speed for transfers;
• Constantly looking for new solutions to develop the Platform Due Diligence team based on the platform product/solutions offerings needs;
• Identifying, gathering data to supporting and escalating product issues (bugs); 
• Helping to improve existing processes by providing daily feedback to specialists or team lead (onboarding, tooling, training, mentoring);
• Working with other Due Diligence teams to expand PDD coverage to all necessary regions;
• Having a deep understanding of different platform building blocks, verification models, customer models, country risks and regulatory requirements across multiple geographies;
• Helping tailor Due Diligence solutions for complex or new issues that come along with new platform product offerings and solutions;
• Performing Due Diligence on existing, new and/or potential platform customers based on risk mitigation controls and certain trigger events;
• Providing guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate;
• Assessing Risk level of referred profiles that may or may not meet the risk criteria expected from escalations, collaborating with appropriate stakeholders;
• Keeping up to date with updates and changes in Wise’s internal risk-based approach to KYC/CDD.

About you:

• You have experience and strong knowledge of financial crime KYC/CDD operational processes (Other FinCrime teams knowledge is a plus);
• You have strong analytical skills to identify risks associated with verification, as well as areas of processes in need and is quick to communicate and level up the team on the same;
• You have excellent written and verbal English, other languages are a plus;
• You have excellent organisational skills, attention to detail, ability to multi-task, and self-organised;
• You are a strong communicator with passion to build and manage cross-team relationships;
• You're punctual, independent, self-starter with the drive to get things done;
• You are able to synthesise complex requests from multiple parties into tangible deliverables within relevant deadlines.
• You understand verification models well, knows how to differentiate customers by use case and to clearly communicate details, needs and reasons surrounding customer onboarding status;
• Most importantly - you understand that having a great working culture is everyone's responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you.

Hiring process:

• Application and Cover Letter review (including your answers to CL questions)
•  Screening call with a Recruiter
• Final interview with two team leads

PS! If you're interested in this position, please apply with your CV in English and answering the application questions by 6th February(5:00pm) EET.

When applying please submit a cover letter answering the following questions:

• Why is Platform Due Diligence the best fit for your career and growth?
• Where do you see yourself in the next year or two?
• How do you approach challenging situations when there are no clear guidelines available?   

Salary (monthly)€2.350—€2.350 EUR

We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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