POS Customer Care Agent (UK-IE)Who we are:

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 36 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

We are passionate about our merchants and strive to offer them the best possible experience with our solutions to ensure that they can focus on the growth of their business while accepting cashless payments. By working in customer support, not only are you the face of SumUp in the eyes of our merchants, you also define their experience with us by offering them outstanding guidance in navigating any challenges they may face related to SumUp POS.

What you’ll be doing in this position:

• You are the voice of our company – the direct link to our customers
• You take care of our English-speaking customers by phone, email, chat 
• You actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants
• You work closely with other departments

You’ll be great for this position if you have:

• A good understanding of IT/iOS devices
• Multi-tasking skills
• Excellent verbal and written communication
• Problem solving attitude
• Experience with CRM systems
• Demonstrated ability to work in team and also independently

Why you should join SumUp

• Restaurant tickets 
• Health insurance 
• Public transport subside 
• Opportunities to further develop within the company
• Professional hardware
• Free drinks, fruits, cereals and nuts for everyone
• Fun: regular breakfasts, cocktail parties, team events, yoga and a kicker table

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.